Area Works Coordinator

1 month ago

Oldham, United Kingdom The Guinness Partnership Full time

About the role

We have an exciting opportunity for an Area Works Coordinator to join our Guinness Property team based at our office in Oldham.

This is a full-time permanent vacancy working 39 hours per week, Monday to Friday. We are currently working in a Hybrid working style, which will involve some days working from home.

The successful candidate will provide administrative support to the regional operational team to deliver resource management for maintenance repairs and empty homes.

Key Responsibilities:

  • Provide customers with prompt, professional and accurate information, delivered in a timely, consistent, and efficient manner, in line with agreed timescales.
  • Assist contractors, customers and colleagues with queries and complaints to resolve them quickly and effectively.
  • Ensure that data and information is updated into the appropriate systems accurately and in a timely manner.
  • Achieve agreed personal, team and corporate objectives including providing support for fellow team members and other colleagues taking ownership of own performance and development.
  • Engage with customers, managers, and operatives to deliver and improve efficiency.
  • Assist planners in the planning of engineer's diaries.
  • Maintain records and produce regular statistical information and management reports, including reconciliation with contractors and ensuring compliance is met.
  • Ensure purchase and works orders are raised promptly and accurately to enable works to be carried out without delay and to budget.
  • Carry out administrative activities for the commercial team within your area.

Essential Skills and Experience

  • Experience of working in a customer focused environment.
  • Experience of working within agreed performance targets.
  • Proven ability to work methodically, follow agreed. procedures and accurately record data and information.
  • Ability to work in a fast-paced environment and under pressure.
  • Experience of working with databases.
  • Microsoft office including Word and Excel.

If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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