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Area Planning Specialist
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Area Works Coordinator
2 months ago
About the Role
The Guinness Partnership is seeking two Area Works Coordinators to join our team based at our office in Oldham. This is a full-time permanent vacancy working 39 hours per week, Monday to Friday. We are currently working in a Hybrid working style - working from home 3 days per week and the office for 2 days per week. Specific days to be arranged at interview.
Key Responsibilities:
- Provide customers with prompt, professional and accurate information, delivered in a timely, consistent, and efficient manner, in line with agreed timescales.
- Assist contractors, customers and colleagues with queries and complaints to resolve them quickly and effectively.
- Ensure that data and information is updated into the appropriate systems accurately and in a timely manner.
- Achieve agreed personal, team and corporate objectives including providing support for fellow team members and other colleagues taking ownership of own performance and development.
- Engage with customers, managers, and operatives to deliver and improve efficiency.
- Assist planners in the planning of engineer's diaries.
- Maintain records and produce regular statistical information and management reports, including reconciliation with contractors and ensuring compliance is met.
- Ensure purchase and works orders are raised promptly and accurately to enable works to be carried out without delay and to budget.
- Carry out administrative activities for the commercial team within your area.
Essential Skills and Experience
- Experience of working in a customer-focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Microsoft Office including Word and Excel.
What We Offer
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
