Administrative Assistant

3 weeks ago


Telford, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.

We are looking for an Administrative Assistant to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.

The post holder will be working as part of a team along with other Administrative Assistants and Medical and Clinical Administrators. The post holder will be expected to be able to use their own initiative and judgement, although they will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.

We are looking for someone that can identify with the following skills:

- Enthusiasm to provide a high quality administrative service
- Strong computer skills in particular Word and Outlook
- Attention to detail
- Good grammar and written skills
- Honesty, integrity and commitment
- Quick thinking as priorities can change
- Strong and confident customer service skills
- Team player
- Able to work well in an ever changing multi-professional team - including but not limited to Consultants, Prescribers and GP’s.

Our Administrative Assistants are an integral part of our Admin Team. The role is busy, challenging and rewarding. We are currently looking for an Administrative Assistant working 37.5 hours per week, supporting the Adult Mental Health Services based in Telford.

What will the role entail?
- Provide a welcoming and efficient reception area and a proficient administrative service.
- Use a variety of electronic systems such as MS Office (Outlook, Word, Excel), MS Teams, Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.
- Utilise the patient administration system (RiO) daily, keeping accurate records such as booking of appointments, clinic letters, prescription queries and outcome letters.
- Confidently handling and prioritising complex telephone queries of a challenging/sensitive nature.
- Concise & accurate message taking.
- Using own initiative to proactively resolve problems.
- Administrative tasks ie photocopying, scanning, uploading documents and other tasks required for service need.
- Prioritise and screen incoming correspondence ensuring it receives appropriate attention and is distributed to the correct Team/person.
- Work in conjunction with other administrative team colleagues to ensure adequate office cover is in place.

As well as all the usual NHS Benefits including generous leave entitlement and pension scheme, we can also offer you:

- We actively encourage career development provided by in house training programs and coaching support.
- Your career with us will be enjoyable and rewarding as you develop your existing skills and make a real difference for some of the most vulnerable people in society.
- It's a career that you can take pride in and enjoy, and together we can make life better for our communities.



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