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Operations Executive
4 months ago
12 month FTC
Thank you for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.
We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Operations Executive.
The Opportunity
The purpose of this role is to work as part of the Customer Operations Team, which provides a single post-sales interface for Software Resilience customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and accurately.
The Challenge
- Progressing new business, verifications, and additional service orders from the point of customer commitment to the point of handover to delivery. Ensuring that all orders contain complete, correct, and accurate information on all relevant systems, and that orders are expedited through internal governance processes without incurring unnecessary delays
- Responsibility for the successful onboarding of new customers and the resolution of post-sales queries from customers and related 3rd parties. Introduction and setup of customer onto the View customer portal
- Managing renewals quotes and ensuring that Renewals are invoiced correctly, and on a timely basis, through managing the receipt and upload of purchase orders/ renewal confirmations, amending renewal fees, and escalating agreements at risk to Sales for retention focus
- Ownership of Customer Account Information. The Customer Operations team will provide a central point of control for proactively maintaining and updating customer account information, including contacting customers to update contact details
- Responsibility for the timely and efficient processing of confirmed customer Terminations
Essential Skills
- Experience working in a fast pace environment with multiple touch points internally and externally
- Good IT functional skills including excel, Microsoft etc
- Strong customer-centric attitude
- Good analytical skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work under own initiative as well as part of a team
Desirable:
- Graduate level
- Experience of using integrated systems to undertake transactional processing
- Experience of working in a customer service/sales support environment
