Call Quality Assurance Agent

5 months ago


Swansea, United Kingdom Consumer Energy Solutions Full time

**We are looking for Call Quality Assurance Agents**

**£25,000.00 - £30,000.00**

**Swansea Marina Head Office**

**37,5 hours per week, Monday to Friday**

**We, Consumer Energy Solutions Limited (CES)**, are currently seeking a dedicated **Call Quality Assurance Agent** to join our team.

At CES, we take pride in delivering exceptional service to our customers and are committed to maintaining the highest standards in all aspects of our operations.

**Responsibilities**:

- **Analyse Call Quality**: Actively listen to calls and conduct checks to ensure the accurate transfer of relevant information to internal systems.
- **Verify Customer Interactions**: Ensure that required actions have been followed through during customer interactions.
- **Report Generation**: Provide comprehensive reports to relevant managers based on quality assessments.
- **Conduct Feedback Sessions**: Facilitate continuous improvement by conducting feedback sessions with individual staff members.
- **Collaborate for Improvement**: Work with team members to develop standard practices for the department, enhancing overall service

**Required Skill Set**:

- **Proven Experience**: Demonstrated experience in call coaching within a call centre environment.
- **Customer Service Expertise**: Strong understanding of customer service principles and call centre operations.
- **Excellent Communication Skills**: Ability to communicate effectively with staff and management.
- **Attention to Detail**: Focus on accuracy and consistency in all tasks.
- **Data Analysis**: Ability to analyse data and identify trends.
- **Organisational Skills**: Strong organisational skills, with the ability to work independently and as part of a team to meet deadlines.

If you're passionate about making a positive impact on the environment and want to be part of a team dedicated to excellence, CES is the place for you. Join us in our mission to create a more sustainable future while unlocking your full potential and building a rewarding career.

If you're ready to join our winning team APPLY NOW



  • Swansea, United Kingdom Consumer Energy Solutions Full time

    **We, Consumer Energy Solutions Limited (CES)**, are currently seeking a dedicated **Call Quality Assurance Agent** to join our team. At CES, we take pride in delivering exceptional service to our customers and are committed to maintaining the highest standards in all aspects of our operations. **What we will offer you**: - No weekend work - Casual Dress...


  • Swansea, United Kingdom Consumer Energy Solutions Career Site Full time

    **MORE GROWTH... MORE VACANCIES!** Do you want to work for the UK Market Leader in Renewable Energy? Do you want a rewarding, exciting and long-term career? Then CES want to hear from you! NOW Recruiting: Project Quality Assurance Agent Consumer Energy Solutions is a leading provider of energy efficiency measures in domestic properties, specialising in...

  • Call Centre Agent

    5 months ago


    Swansea, United Kingdom 123 Recruitment and Training Full time

    **Job description** Salary £22,000 - £25,000 per annum + Uncapped commission OTE £35,000 + Daily Incentives We are at an exciting stage on our business journey, and we are looking for talented sales agents who are ready for a challenge. The primary focus of this role is to work with our team to develop and deliver strong lead generation, driving...


  • Swansea, United Kingdom The Recruitment Co. Full time

    The Recruitment Co. is urgently recruiting for Customer Service Call Centre Agents to join our clients team based in the Llansamlet area.Salary: £23,796p.a Hours of work: Monday to Friday: 40 hours per week Contract: PermanentRole & responsibilities:Resolve customer queries within an existing customer baseThis will predominately be an Outbound role, however...

  • Customer Support Agent

    6 months ago


    Swansea, United Kingdom Consumer Energy Solutions Full time

    **We are looking for Support Agents on the Project Team!** **Salary** - £23,500.00 PLUS bonus potential of £500 per month **Location** - Swansea Marina Head Office **Hours** - 37.5 hours per week, Monday to Friday **About us**: Join our team at CES, the UK's leading Energy Efficiency company dedicated to transforming homes with sustainable insulation...


  • Swansea, City and County of Swansea, United Kingdom Michael Page Full time

    We are seeking a highly skilled Quality Assurance Manager to join our team at Michael Page. As a Quality Assurance Manager, you will be responsible for overseeing and ensuring the quality management systems are compliant with regulatory standards.The ideal candidate will have a strong background in quality management, with experience in leading internal and...


  • Swansea, United Kingdom Abobatoo Life Limited Full time

    **Abobatoo Life Limited is looking for a Call Centre Team Leader!** Are you an experienced team leader with a passion for delivering exceptional customer service and sales? Are you adept at supervising and motivating teams in a fast-paced call centre environment? If you have answered yes to these, we have the PERFECT opportunity for you. **Company...

  • Lettings Agent

    6 months ago


    Swansea, United Kingdom Vibe Recruit Full time

    **Lettings Negotiator** **£19,000 + great quarterly commission + annual bonus** **Swansea, Full-time permanent** **Monday - Friday, 35 hrs a week, office based** Are you looking to further your career with an expanding company? Do you want to be considered a valued employee? Are you looking to work convenient Monday - Friday hours? Do you think you...

  • Customer Support Agent

    6 months ago


    Swansea, United Kingdom Consumer Energy Solutions Full time

    **We are looking for Support Agents on the Project Team!** £23,500.00 PLUS bonus potential Swansea Marina Head Office 37.5 hours per week, Monday to Friday **About this role**: The Support Agent on the Project Team will need to manage customer interaction, offer project updates and deal with inbound calls. **Benefits**: - Potential bonus earnings of...


  • Swansea, United Kingdom Just Life Sciences Full time

    **Reference**:JLS QA1 - **Location**:Swansea - **Salary**:From £23,500 dependent on experience - **Type**:Full time - **Start**:ASAP - **Department**:Quality Just Life Sciences are looking for a Quality Officer to join their client in Swansea, who will provide and support the Quality Assurance activities at site. To ensure that all activities associated...


  • Swansea, City and County of Swansea, United Kingdom Kinetica Full time

    Job DescriptionQuality Assurance and Compliance ManagerAbout the Company:Kinetica is seeking an experienced Quality Assurance and Compliance Manager to oversee quality at our medical device company based in South Wales.Responsibilities:Manage the Quality Management System to ensure compliance with ISO 13485, EU MDR, UK MDR, and FDA requirements.Lead a team...

  • Support Agent

    5 months ago


    Swansea, United Kingdom Consumer Energy Solutions Full time

    **We are looking for Support Agents on the Project Team!** **Salary** - £23,500.00 PLUS bonus potential **Location** - Swansea Marina Head Office **Hours** - 37,5 hours per week, Monday to Friday **About this role**: The Support Agent on the Project Team will need to manage customer interaction, offer project updates and deal with inbound...


  • Swansea, United Kingdom Driving Instructor Services Full time

    Your main job roll will be answering calls and dealing with potential and existing pupils from driving schools throughout the UK. You will also be part of our intensive team who book and source intensive courses across the UK. You will have daily team targets which will work hand in hand with achieving bonus pay. There is no cap on bonus pay so the more you...


  • Swansea, City and County of Swansea, United Kingdom Hoop Recruitment Full time

    Hoop Recruitment is seeking a dedicated and experienced Quality Lead to join a leading healthcare provider in East and West Wales.As the Quality Lead, you will be responsible for managing all areas of Quality Assurance and Improvement, working collaboratively with the operations team and leading a team of Quality Partners to create an environment of enriched...

  • Quality Lead

    1 month ago


    Swansea, United Kingdom CV-Library Full time

    Hoop Nursing are seeking a passionate and experienced Quality Lead to join a Leading Healthcare Provider within East and West Wales. As the Quality Lead you will manage all areas of Quality Assurance and Improvement, working collaboratively with the operations team and managing a team of Quality Partners to create an environment of enriched learning,...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    Develop and implement strategic plans for the Pharmacy Quality Assurance & Quality Control Service, ensuring the service is progressive and responsive to the needs of the Health Board. Maintain appropriate MHRA medicines specials manufacturing and distribution licenses to support the Health Board strategic plans. The named as the person responsible for...

  • Call Handler

    5 months ago


    Swansea, United Kingdom Welsh Ambulance Service NHS Trust Full time

    (Permanent - Part Time and Full Time available - Full Time is 37.5 hours per week ) Shifts will predominately be during the weekend, evening and bank holiday periods and will include day and night shifts. A flexible approach to work shifts is essential. One example of a Full-Time rota can be found in the attached documents Can you remain calm and assertive...


  • Swansea, City and County of Swansea, United Kingdom Gleeson Recruitment Group Full time

    We are seeking a highly experienced Quality Lead to oversee a portfolio of care homes across South East and South Wales. Main ResponsibilitiesYour role will involve managing a team of compliance partners and ensuring compliance of sites with CIW regulatory standards. You will be responsible for driving quality assurance and improvement within Adult Social...

  • Call Handler

    6 months ago


    Swansea, United Kingdom Welsh Ambulance Services Full time

    Job overviewCall handler(Permanent - Part Time and Full Time available – Full Time is 37.5 hours per week ) Shifts will predominately be during the weekend, evening and bank holiday periods and will include day and night shifts. A flexible approach to work shifts is essential. One example of a Full-Time rota can be found in the attached documentsMain...


  • Swansea, City and County of Swansea, United Kingdom Welsh Ambulance Services Full time

    Job OverviewThe Welsh Ambulance Services NHS Trust is seeking a skilled and compassionate Call Handler to join their team. As a Call Handler, you will play a vital role in responding to emergency calls from the public, providing timely and effective assistance.Main DutiesRespond to emergency calls from the public, using your excellent communication skills to...