Customer Service Call Centre Agent

2 weeks ago


Swansea, United Kingdom Driving Instructor Services Full time

Your main job roll will be answering calls and dealing with potential and existing pupils from driving schools throughout the UK. You will also be part of our intensive team who book and source intensive courses across the UK. You will have daily team targets which will work hand in hand with achieving bonus pay. There is no cap on bonus pay so the more you put in, the more you get out. We are based in Fforestfach/ Waunarlwydd area.

Due to our location access to transport is preferable but not essential.

The role
- Full time and part time available
- Working hours - weekdays between the hours of 8am - 8pm and occasional Saturdays 9-5:30
- Answering incoming calls
- Occasional requested outbound calls, no cold calling
- Based in FforestFach/ Waunarlwydd area
- Office based with free onsite parking
- Casual dress code
- Pay starting at £10.42 no matter what age.

Why choose us?

We are a relaxed office with a small friendly team. We provide a strong management lead who is always on hand to help. We try to create a positive work atmosphere, where we can be productive and reach our goals whilst including some fun to help provide a positive working environment. As well as offering free onsite parking, we also provide discounts to staff for over 600 businesses, from petrol to clothing, entertainment and food. We also offer discount for “freedom leisure” gym memberships. We also offer driving lesson discounts for yourself.

Perks
- Excellent Salary and bonus Structure
- Yearly pay reviews
- Driving lesson discounts.
- Daily Staff Incentives
- Quarterly Staff Events
- Paid Christmas work party
- Secure working location
- Free parking (saying you over £1000 in parking fees)
- Discount for over 600 businesses including petrol and shopping.
- Discount for “freedom leisure” gym memberships.
- Cycle to work scheme
- Sundays off
- Wellness hub
- Uncapped bonus
- Free tea, coffee and snacks
- Occasional lunch treats

Schedule:

- Day shift
- Evening shift (never finish later than 8pm)
- Rotated Saturday shift
- Sundays off

**Salary**: From £10.42 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

Ability to commute/relocate:

- Swansea: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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