Defence Business Services

2 weeks ago

Thornton Cleveleys, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 296574**Salary**:

- £33,830**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services - Defence Business Services**Type of role**:

- Information Technology**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Filton, South West England, BS34 8QW : Blackpool, North West England, FY5 3WPAbout the job

**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

**DBS is committed to creating a great place to work for all our colleagues. **We are building an inclusive culture** and respectful environment that reflects the diversity of the society.**

**We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.**

**Come and join the DBS community today**

**Job description**:
DBS has migrated their HR system to a Cloud based Oracle HCM platform.
- Supports and performs configuration tasks within the system - Admin access and configuration tasks undertaken.
- Updates REMEDY tickets with resolutions.
- Provides tier 2/3 level functional support and serves as the escalation point for unresolved configuration issues from EC/Civ Pers.
- Work closely with the Functional Configuration colleagues and HR Product Owners to understand requirements within the system.
- Supports production of documentation of configuration tasks within the system.
- Undertakes unit testing before handing over to the HR Product Owners and testing team.
- Conduct upgrade assessments for review by HR Product Owners.
- Performs release tasks.
- Supports Service/Enhancement Request management with Oracle for bugs and responsible for escalation to Application Support Team Lead if required.
- Helps to maintains Oracle HCM Business Processes (break-fix, incidents and enhancements).
- Supports completion of special projects (e.g. year-end activities).

**Person specification**:

- Essential Skills:
- Oracle HCM Knowledge
- Oracle Support process knowledge
- Proven ability to communicate - both written and verbal
- The ability to work as part of a small agile team, and across multiple teams
- Highly motivated and resilient
- Access or a driven desire to learn

Desirable Skills:
- Application Support Service Delivery (Service Management)
- Solution design and requirements gathering
- Functional Design
- Unit Testing Knowledge
- REMEDY and ticket management expertise
- Release Management

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service
- Developing Self and Others
- Leadership

**Benefits**:

- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
- A Civil Service pension with generous employer pension contributions of approx. 27% depending on your salary
- Hybrid working, where role permits
- Family friendly policies including
- enhanced parental leave and adoption leave
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year

The post does not offer relocation expenses.
- Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post curre

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