Customer Experience Project Coordinator

2 weeks ago


York, United Kingdom Castle Employment Agency Full time

Customer Experience Project Coordinator working for a global company with excellent training and progression opportunities who are committed to delivering the best possible experience for their customers.

You will work within a growing and high-performing digital team identifying trends and highlighting information used to develop and improve customer experience.

Competitive starting salary of £25,000 - £30,000 with remote working, ideally you will be based in North Yorkshire but any locations across the UK & Ireland will be considered.

You will support the project team in maximising participation across the business, assisting with the implementation and adoption of customer experience measures.

Good communication and organisation skills are key in this role as you will be working with stakeholders across the world.

If you are passionate about customer excellence and driving up standards, have excellent people skills and attention to detail, this could be the perfect role for you.

As a Customer Experience Project Coordinator you will:

- Respond to and triage help desk queries in a timely manner
- Assist with the launch and adoption of centrally sourced Customer Experience tools and resources
- Ensure CX Leads are kept informed of all deadlines - issue reminders as required
- Manage customer experience and feedback inboxes
- Support with assessing submitted data files from CX community
- Manage the testing process ahead of survey launches - share documents, obtain sign offs
- Manage dashboard access requests, maintain user list ensuring regular updates
- Liaise with external telephone agency during survey window
- Analyse feedback comments and audio files to continually update our response catalogue for reporting purposes
- Be highly organised and have keen attention to detail
- Be customer centric and motivated to improve customer experience
- Have excellent communication skills and a strong customer service background
- Be able to work in a fast-paced environment


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