Support and Information Officer

4 weeks ago

Lowestoft, United Kingdom Suffolk County Council Full time

**Suffolk County Council - Lowestoft**:

- **£23,114 per annum (pro rata for part time)**:

- **Post 1: 37 hours per week**:

- **Post 2: 18.5 hours per week**:

- **Permanent**

We are committed to** flexible working**, so please read the **Job and Person Profile (docx)** to find out about the types of flexible working available for this role.

**Job Details**

A great opportunity has arisen to join Suffolk County Council's Lowestoft and Waveney Health and Children's Centre Team as a **Support and Information Officer** working at either **Kirkley Family Hub (Post 1) **or **Village Rise Family Hub (Post 2). **Both posts are on a **Peripatetic basis to ensure cover across Lowestoft where required**.
- Are you passionate about making a positive difference in the lives of children and young people in Suffolk and working for a Children and Young People's Service that has been rated 'Outstanding' by Ofsted?
- Do you want to work for an organisation that is committed to supporting its staff to achieve a healthy work-life balance?

More information about Family Hubs can be found here: Suffolk Family Hubs - Suffolk County Council

**Your role and responsibilities**

You will:

- support the team with administration and initial face-to-face contact
- work with the Health and Children's Centre Service to promote the social, emotional, physical and intellectual wellbeing of children from pregnancy to 5 years
- deliver the Healthy Child Programme through the Children's Centre Statutory Framework.
- provide information, guidance and advice to colleagues, partners and directly to children, young people and families to ensure they are enabled to achieve the best possible outcomes
- provide reception, general administration and facility management
- provide information, guidance and advice to colleagues, partners and directly to children, young people and families to ensure they are enabled to achieve the best possible outcomes
- be part of a team whose purpose is to meet the needs of children from pre-birth to 5 years and their families, supporting the delivery of the Healthy Child programme.

**You will need**:

- a suitable Level 2 qualification in English and Mathematics or equivalent experience or evidence of skills.
- a good level of communication skills (written and verbal)
- the ability to provide advice and information with clarity and impartiality to meet the needs of the recipient.

**We will offer you**:

- Opportunities for career development
- In-house training
- Other learning opportunities A solution-focused approach and positive working relationships.
-

**Travel and workplace requirements**

We positively encourage the use of technology to communicate, but in this role, you will need to travel to locations away from your contractual base, so you must either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

This role will be worked from a fixed base, listed in the job details above. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. **#LI-Onsite**

**For more information**

**How to Apply**

**Step 1 -** Read the advert **Job and Person Profile (docx)**

**Step 2 -** Complete the **Supporting Statement template**,** by answering the 5 questions below (Maximum 500 words per answer).
- Tell us about your experience of meeting and greeting clients and supporting them with finding the information they need or signposting them to other services.
- Tell us about your experiences of dealing with finances and ordering resources.
- Tell us how you have supported team members with finding services for a client.
- Tell us how you have promoted services to clients.

**Closing date: 11.30pm, 5 December 2023**

**Interview date: 14 December 2023**

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

**As a modern and effective council, we **offer a wide variety of careers to suit people with a range of **skills, abilities and ambitions. We offer working options that **flex to reflect the way people work today and take the time to **understand and support your individual needs. We’re driven **to make a positive difference to the world around us and **encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.**

In return, you’ll enjoy:

- up to 28 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifesty

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