Technical Onboarding Support

2 months ago


Orpington, United Kingdom Braundton Consulting Limited Full time

As a Technical Onboarding Support, you will be responsible for **onboarding and guiding clients** to achieve their first success with the clients IT products and services. Taking clients from the point of sale, you’ll be responsible for ensuringtheir first experience of our service is second to none during their transition to there business.

You’ll be responsible for providing clear and effective communication to all teams during the onboarding process and ensuring that all technical details, client processes and client nuances are noted in our CRM system and communicated to the relevant teams.You will be required to technically survey all the clients existing systems and help them smoothly transition to our business.

You will often be the first technical contact the client interacts with from the company, therefore you must be able to communicate in a well thought out and user-friendly manner. You will be responsible for working alongside 3rd party providers to captureall relevant information during the onboarding process to give the support team the best chance of success when supporting clients, therefore good professional communication skill are essential.

**Responsibilities and Duties**
- Setting up customers for immediate success with our support software and technical portal
- Communicate between various departments during the customer onboarding
- Audit, survey & understand the technical setup of a clients IT infrastructure and onboard this into the internal CRM system
- Work with the account management team to provide best practice recommendations in line with company standards
- Facilitate change management and update client systems in order to remove access for any existing providers and onboard to the company.
- Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the onboarding processes.
- Recording and solving customer issues, queries, and requests
- Establish and maintain effective relationships with Account managers and the Support Team to provide effective client transition to support or project services.

**Qualifications and Skills**
- Be enthusiastic about IT.
- Proficient technical knowledge,
- Workstations Win10, Win11
- Microsoft 365
- SharePoint Online
- OneDrive for Business storage
- Using an IT focused ticketing system
- Basic Networking
- Windows Servers (full range)
- Have excellent written, verbal and interpersonal skills.
- Be people orientated - keen to to go the extra mile to help solve client problems.
- Be a strong communicator.
- Be able to multitask and manage tight timelines and deliverables.
- Prioritize and work in an organised fashion.
- Be able to work under pressure and with a heavy, dynamic workload.
- Be detail-oriented.
- Think creatively, stepping outside the box where necessary and challenging the status quo.
- Be commercially astute.

**Preferred Qualifications**

The following qualifications are desirable but not essential:

- CompTIA A+
- CompTIA N+
- Excellent Microsoft Office Skills

**Benefits & Hours**

Hours: 8.30-5.30pm core office hours - Hybrid Working Policy.

Benefits: Pension, paid expenses & mileage, company games room and more

Braundton Consulting is a recruitment agency recruiting on behalf of a client



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