IT Support Analyst

3 weeks ago

Orpington, United Kingdom Informed Recruitment LTD Full time

The purpose of the role is to provide IT system support and guidance to ensure customers can use systems efficiently and effectively. Your day-to-day responsibilities will include the provision of
overall IT support and service delivery, coordinating ticket resolution activity and escalation to third line support providers where necessary, system monitoring, assisting on IT projects, delivering outstanding customer services, configuration tasks, andmaintaining technical documentation.
Must Have
- A commercial track record of working as part of a service desk.
- Systems support experience across Infrastructure, Network, and Application disciplines.
- Wintel technology experience covering Windows 10, Server, Office365, Active Directory
- An understanding of Citrix Desktops / VMware virtualization
- Experience with Service Desk/Ticketing software such as Spice works, Freshdesk/Service, Zen Desk, Vivantio, Jira, or similar.
- Positive, can do, customer facing outlook.

Nice to Have, But Not Essential
- Hardware
- Telephony experience
- Remote device management
- Azure or wider cloud computing experience with associated security management
- IT Qualification or comparable relevant experience (MCSE, MCSA, VCP, CCA, CCP, or similar)
- ITIL environment experience and/or ITIL certification
- Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regardto race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR),Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights,and our approach to Data Protection and Privacy, please visit our website._

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