Software Support Specialist

2 months ago


Orpington, United Kingdom LegalRM Full time

**Software Support Specialist at LegalRM Limited**

**Salary/Rate: £30-35k/annum - full time (or pro rata thereof)**

**Employment Type: Full time Monday-Friday (Flexible - 9am to 5:30pm, 10am to 6:30pm, 11am to 7:30pm)**

**Location: Orpington, Southeast London (remote applicants considered)**
- (Our office has a smart casual dress code - suits are not a requirement. Formal attire is required for client meetings - you will be advised by your manager on appropriate wear)_

Our dynamic software development company is seeking to expand with new roles offered from our UK office, based in Orpington, Southeast London. LegalRM has a 15+ year history, with a stable and profitable background which is set to continue with some of the largest law firms around the world purchasing our software.

We are seeking keen and driven team members to continue expanding the business and our focus on the needs of our clients. Our team is close and supportive, ready to enable you to meet and exceed expectations in your work, while maintaining a fun and positive culture.

This is a fantastic opportunity for those looking to gain experience in a small but growing organisation, where the value of your input will be immediately visible.

**Education/Experience**:
Any one of the following:

- Bachelor’s degree in relevant discipline.
- IT Diploma.
- A Level (Or equivalent).
- 1 - 2 Years of relevant experience.

**Summary**

**The Role**

**Required Skills**:

- Ability to work with SQL, mainly to help Investigations and issue triage, preferably using Microsoft SQL Server and SQL Server Management Studio.
- Awareness of developing in ASP.NET ASP.NET, C# and JavaScript, with ability to identify possible areas of fault for Development team attention.
- Ability to use Microsoft Visual Studio and SQL Server Management studio.
- Awareness of database Change Management and Control via GitHub or another tool.
- Ability to effectively log/track work completed, writing up solutions for common tasks/issue resolutions.
- Ability to provide Remote support for on premise and cloud hosted systems.
- A high standard of written and verbal communication.
- An excellent telephone manner with good personal skills.
- Able to prioritise workloads and deal with changing priorities.
- Self-motivated with a “can-do” approach.

**Desired Skills**
- Experience working in a dynamic IT team.
- An interest in web interface design and product usability.
- Working knowledge of Microsoft Azure and SaaS model.
- Ability to coherently discuss and resolve complex issues using all available technology and support.
- Background knowledge of IT projects and processes.

**Core Duties and Responsibilities**
- Logging, responding to and managing client support calls and tickets in a timely manner.
- Triage and diagnosis of in software issues
- Planning for and raising awareness of scheduled maintenance.
- Communication of unexpected outages to impacted clients.
- Liaison with external providers and third parties to LegalRM.
- Identification and analysis of patterns in support calls and requests
- Highlighting of common concerns and issues to management.
- Action tasks relating to new client implementations when requested and reporting progress.
- Highlighting where we continue to service legacy systems for our clients and detailing potential upgrade paths.
- Undertake technical and software support duties not covered above.

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Flexitime
- Transport links
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- Orpington: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 01/06/2023

Flextime



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