Software Trainer

**Software Trainer at LegalRM Limited**

**Salary/Rate: £30-35k/annum - full time (or pro rata thereof)**

**Employment Type: Full time Monday-Friday (Flexible - 9am to 5:30pm, 10am to 6:30pm, 11am to 7:30pm)**

**Location: Orpington, Southeast London (remote applicants considered)**
- (Our office has a smart casual dress code - suits are not a requirement. Formal attire is required for client meetings - you will be advised by your manager on appropriate wear)_

Our dynamic software development company is seeking to expand with new roles offered from our UK office, based in Orpington, Southeast London. LegalRM has a 15+ year history, with a stable and profitable background which is set to continue with some of the largest law firms around the world purchasing our software.

We are seeking keen and driven team members to continue expanding the business and our focus on the needs of our clients. Our team is close and supportive, ready to enable you to meet and exceed expectations in your work, while maintaining a fun and positive culture.

This is a fantastic opportunity for those looking to gain experience in a small but growing organisation, where the value of your input will be immediately visible.

**Education/Experience**:
Any one of the following:

- Bachelor’s degree in relevant discipline
- IT Diploma
- A Level (Or equivalent)
- 1 - 2 Years of relevant experience

**Summary**

**The Role**

You will work in our Vice President of Technology’s team, to support the product development and implementation lifecycles through training and documentation. You will be interacting with all members of our internal teams to meet our training needs as the Development Team rolls out new features, enhancements and bug fixes which require communication. You will also be supporting our implementation team through direct interaction with our clients to guide them in best use of our software.

You will have opportunities to use multiple of methods, covering in person interaction, video demonstration and written guidance.

**Required Skills**:

- Ability to confidently train user groups using a variety of formats.
- Ability to interact with user groups of all skill levels.
- Ability to dynamically adapt your training style to meet different processes and ways of working.
- Ability to learn about new features, enhancements, and bug fixes and to evolve training materials accordingly.
- Ability to quality check your own work, identifying where training resources can be improved and where follow up actions are required.
- Ability to effectively log/track work completed, writing up solutions for common tasks/issue resolutions.
- Ability to provide Remote support for on premise and cloud hosted systems.
- A high standard of written and verbal communication.
- An excellent telephone manner with good personal skills.
- Able to prioritise workloads and deal with changing priorities.
- Self-motivated with a “can-do” approach.

**Desired Skills**
- Knowledge of web browsers, supporting tools and how to adapt and use them for optimal user experience.
- Experience working in a dynamic IT team.
- An interest in web interface design and product usability.
- Working knowledge of Microsoft Azure and SaaS model.
- Ability to coherently discuss and resolve complex issues using all available technology and support.
- Background knowledge of IT projects and processes.

**Core Duties and Responsibilities**
- Development of the LegalRM Product suite under direction of the VP of Technology and following the product roadmaps.
- Support existing clients in their day today usage of our new and legacy products through assigned support tickets.
- Support new client implementations through completing assigned tasks and reporting progress.
- Help produce collateral technical content where required.
- Awareness of and ability to act on requirements.
- A task orientated person with a desire to ensure projects are delivered on time.
- Positive attitude, showing initiative, drive, enthusiasm, and passion for pushing the business forward.
- Undertake technical and software support duties not covered above.

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Flexitime
- Transport links
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Loyalty bonus

Ability to commute/relocate:

- Orpington: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 01/06/2023

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