Customer Service Advisor

2 weeks ago

West Hoe, United Kingdom Active Staff Full time

**Customer Advisor**

**Plymouth**

**£10.19ph**

**Part time (Two weekly timetable)**

**Wk1 Tue 9-5, Thu 9-5, Fri 10-3.30, Sat 10-1**

**Wk2 Tue 9-5, Thu 9-5, Fri 9-5.30**

**Do you have Excellent Customer Service experience developed in an office environment?**

**Can you demonstrate good time management and prioritisation skills?**

**Do you like to take ownership of issues and see them through to resolution?**

**We are working with our client who is looking for a Customer Service Advisor to deliver an excellent, customer focussed front line service.**

**Key Accountabilities**
- **Deal with enquiries, providing advice and guidance to customers**:

- **Take ownership of issues and see through to a resolution for customers, keeping them informed as required**:

- **Maintain an awareness of changes to guidance and local policies/procedures**

**Key Activities**
- **Communicate with customers in a variety of ways (including face to face, online, over the phone) providing clear information about how to access services.**:

- **Accurately produce documents according to guidance and local policies/procedures within set time frames**:

- **Accurately update information on relevant database systems**:

- **Handle and process customer data, payments and stock in a secure and confidential manner on daily basis e.g. financial transactions for chargeable counter services**:

- **Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice**:

- **Promote services and resources including through the preparation of displays and distribution of posters, leaflets and external advertising**:

- **Where required, work alone and at times be responsible for security, such as locking and unlocking buildings, holding keys and setting and unsetting intruder alarms**:

- **Effective liaison with external agencies, for example representatives from Government Departments and Emergency Services, as required**:

- **Undertake other duties appropriate to the grade of the post**

**Person Specification**

**Essential**
- **Competent user of ICT including Microsoft Office, (Word, Excel, Access and Outlook) or equivalent**:

- **Knowledge of appropriate service area**:

- **2 GCSEs Grade A*-C (9-4) or equivalent in English and Mathematics, or equivalent work experience**:

- **A willingness to undertake appropriate and regular training as required.**:

- **Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing**

**Desirable**
- **Customer care qualification/training**:

- **Basic knowledge of relevant legislation, policies and registration procedures**:

- **Experience of using registration software**:

- **Knowledge and experience of diffusing difficult situations, including Safeguarding requirements.**:

- **Financial transactions, including cash handling

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