Customer Service Advisor

1 week ago


North West, United Kingdom Page Personnel Full time

We are seeking a dedicated and resourceful Customer Service Advisor to ensure seamless operations in our industrial/manufacturing division, based in Manchester. The successful candidate should be a problem-solver with excellent communication skills and a keen attention to detail.

Client Details

The company, located in Trafford outside of Manchester city centre, operates within the industrial and manufacturing sector and is recognised as a leading player in the industry. It is a large organisation, employing over a thousand people across various locations.

Description

Key responsibilities consist of:

Handle customer enquiries efficiently and professionally.
Ensure all customer information is accurately recorded in the system.
Regularly update information on the system including maintenance of records on customer pricing
Receive and process enquiries, and ensure follow-up.
Escalate complex issues to the appropriate department.
Process Return Inwards Notes.
General administration to include filing and post.
Work collaboratively with team members to meet quality service goals.
Contribute to the development of customer service procedures and standards.
Monitor customer satisfaction and report on feedback.
Participate in training and development opportunities.
Check and validate customer confirmation purchase orders.

Support sales team with administrative tasks as needed.Profile

A successful Customer Service Advisor should have:

Experience in general business customer service.
Prior experience in order processing volumes.
Exposure to key account management & client relationship management.
Experience in a customer service role, ideally within the industrial/manufacturing sector.
Excellent communication and interpersonal skills.
Ability to handle multiple tasks and prioritise effectively.
Strong problem-solving skills and attention to detail.
Strong ability to handle and resolve high intake volumes of customer service queries, product intake, complaints & escalations.
Proficiency in using CRM systems and Microsoft Office Suite.Job Offer

Basic salary of £23050 with flexibility
Comprehensive on-job training and development opportunities.
A supportive and inclusive company culture that values employee growth.
Annual leave allowance of 23 days basic
Pension contribution
Life assurance


  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 6 days ago


    North West, United Kingdom Page Personnel Full time

    We are seeking a dedicated and resourceful Customer Service Advisor to ensure seamless operations in our industrial/manufacturing division, based in Manchester. The successful candidate should be a problem-solver with excellent communication skills and a keen attention to detail.Client DetailsThe company, located in Trafford outside of Manchester city...


  • Kingswinford, West Midlands, United Kingdom Morson Talent Full time

    We are currently looking for a Customer Service Advisor to join our Lubricants team at our Main UK Distribution Warehouse in Kingswinford. Working as part of the Customer Services team, you will be passionate about delivering an outstanding customer experience to new and existing customers. As a Customer Service Advisor, you will process customer...


  • West Yorkshire, United Kingdom Jark Full time

    Customer Service Advisor Leeds Monday to Friday 0830-1700 We are currently recruiting for a Sales/Customer Service Advisor to join our client's busy team in Leeds, where full training will be given. Main Responsibilities: - Dealing with incoming calls; advise customers on products - Dealing with all aspects of customer services - chasing deliveries,...


  • Huddersfield, West Yorkshire, United Kingdom CLD Recruitment Full time

    Customer Service Advisor Huddersfield £20,500 + DOE My Client are a well known Law Firm are looking for some Customer Service Advisors to join their Family feel team. The main purpose of this role is to provide an amazing customer experience from the start of the customers journey through to putting them in touch with the solicitors. This role would suit...


  • West London, United Kingdom Olleco Full time

    As a Customer Service Advisor, you’ll help to deliver a high-quality service to customers and ensure orders are processed in line with delivery s **Location**: - London West, Southall **Job Sector**: - Admin & Support **Salary**: - £28,155 **Employment Type**: - Permanent - Full Time **Hours of Work**: - FT PM **Job Ref** - VAC0295


  • North West, United Kingdom Chubb Fire & Security Limited Full time

    Company DescriptionAre you looking to join a business that offers a genuine people first culture?The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Here at Chubb Fire & Security we have an opportunity for a shift working Shift Customer Service Advisor to join ourCustomer Excellence...


  • West Midlands (Region), United Kingdom Jonathan Lee Recruitment Full time

    A specialist manufacturing company based in the West Midlands is currently recruiting a Customer Services Advisor. The successful applicant will be responsible for joining a combined customer service and sales team which will deliver a leading service forboth customers and internal company functions. **Main Duties** - Ensuring systems and processes are...


  • North Shields, United Kingdom ISP Full time

    **Responsibilities**: - Answer customer questions and help advise on products / service - Provide customer service to customers - Communicate with customers in a professional manner - Be able to communicate effectively with customers face to face, with an engaging and welcoming approch Our ideal customer service advisor will: - Be looking to gain...


  • Shrewsbury, West Midlands, United Kingdom Prince Personnel Limited Full time

    Customer Services AdvisorA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Shrewsbury, Shropshire Office basedPermanentCompetitive salary depending on experienceMonday Friday 37.5 hours per weekThis is an exciting opportunity to join a wellestablished sales and...


  • West Byfleet, United Kingdom Howells Solutions Full time

    **Repairs Planner/Customer Service Advisor - Social Housing Repairs & Maintenance Based in West Byfleet £25,000 - £26,000 per annum** Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs Planners / Customer...


  • West Molesey, United Kingdom March Recruitment Full time

    Customer Service Advisor Location: West Molesey **Salary**: £20 - £21,000 PA Duration: Permanent Hours: 9am - 6pm Monday to Friday (Office based) The position will include interacting with customers, and to provide and process information in response to enquiries, concerns and requests about products and services. In all cases operating within the...


  • Stroud, Gloucestershire, South West, United Kingdom Brook Street UK Full time

    Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5* service to customers and are an experienced advisor within an office environment? If so we would love to hear from you!Do not pass up this chance, apply...


  • West Sussex, United Kingdom MMP Consultancy Full time

    MMP Consultancy are working with a wonderful organisation who are seeking Customer Service Advisors to join them on a temporary contract. The postholder will be responsible for answering calls from tenants, leaseholders and residents who need to report repairs to their homes. Raising repairs and booking appointments with contractors. Will also need...


  • South West London, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for five Customer Service Advisor to work for a leading luxury brand. The role holders will provide world class customer service to prospective customers. £30,000 + Private Medical + Pension + Income Protection + Great Flexible...


  • West Bromwich, United Kingdom MET Recruitment UK Ltd Full time

    **Customer Service Advisor** **West Bromwich** **£20,000 per annum** **Temporary -Permanent** **Main Job Duties** - Deal directly with customers by telephone, electronically or face to face - Deal Promptly with customer inquiries or complaints - Provide Pricing and delivery information - Update and maintain customer records and transaction - Communicate...

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 6 days ago


    St. Margarets and North Twickenham, United Kingdom CMS Recruitment Full time

    Customer Service Advisor Location- TwickenhamSalary- Circa £28,000 per annum 6 month fixed term contract Our client is looking for a Customer Service Advisor, previous experience within repairs/maintenance/ Social housing/local authorities is advantageous. The role involves tasks such as;Providing excellent customer service to residents/ tenants and trade...


  • Stroud, Gloucestershire, South West, United Kingdom Brook Street UK Full time

    Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor! Are you passionate about ensuring a fantastic service to customers and are an experienced advisor? If so we would love to hear from you!Please make an application promptly if you are a good match for this role due to high levels of...

  • Customer Service Advisor

    Found in: beBee jobs GB - 2 weeks ago


    West Midlands, United Kingdom iQ Student Accommodation Full time

    Customer Service Advisor - Birmingham, West MidlandsDoing the right thing, even when nobody's watching? It's an iQ thing.iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities their best year yet.Our site-based customer service teams are bursting with independent thinkers and...


  • North West England, United Kingdom ACS Automotive Recruitment Consultancy Full time

    **Prestige Service Advisor** **£28k - £30k basic / £40k OTE** **North West London** **Permanent/Full Time** **Working Hours: Monday to Friday (8am - 6pm) / 1 in 5 Saturdays (9am - 1pm)** Our client, a franchised Motor Trade main dealer group in the North West London area, is searching for an experienced Service Advisor to join their busy team. If you...


  • West London, United Kingdom The Juice Plus Company Full time

    Customer Service Advisor - Portuguese & Spanish Speaker Tired of 5 days in the office? Interested in hearing about a Health & Wellness company with a difference? Looking for rewarding work that allows you to have fun and develop at the same time? Maybe we should be talking..... The Juice Plus+ Company is a $700+ million competitor in the health and...