Customer Service Advisor

2 weeks ago


Rothwell West Yorkshire, United Kingdom The Caraires Consultancy Full time

Permanent
Our client has an exciting opportunity to join the customer service team as a customer relations advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution.
The customer relations advisor will provide the highest level of customer care, service and resolution, supporting high profile cases and escalations to the leadership team.
To own and manage customer issues and complaints, ensuring customers are kept informed at all times
* Resolve all issues in a timely and efficient manner whilst maintaining financial loss for the business
* Accurately record complaints received, handled and resolution in line with compliance and business guidelines
* Excellence in complaint handling, resolution and compliance
* Professional letter writing skills desirable
* Good working knowledge of Microsoft Word, Excel
* For our Privacy Policy, please see our website.
The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated #J-18808-Ljbffr



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