Customer Service Advisor
3 weeks ago
About Our Client
Our client is a well-established entity within the business services industry industry. With a team size of over 200 employees, they are a leading provider across the UK, maintaining an unwavering commitment to quality and customer satisfaction.
Job Description
Responsibilities for a Customer Service Advisor are:
- Handling customer inquiries and complaints through phone, email, and face-to-face interactions
- Providing accurate, valid, and complete information to customers by using the right tools and methods
- Building sustainable relationships of trust through open and interactive communication
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with internal departments
- Following communication procedures, guidelines, and policies
- Taking the extra mile to engage customers
The Successful Applicant
A successful Customer Service Advisor should have:
- A strong customer service orientation with a keen attention to detail
- Excellent communication and interpersonal skills
- The ability to handle stressful situations and remain calm under pressure
- Proficiency in using computer systems, databases, and software
- A strong team player attitude and the ability to work independently when needed
What's on Offer
- A competitive salary of £23- 24,000 per annum
- annumComprehensive benefits package
- A vibrant and inclusive company culture
- The chance to work in a fast-paced, dynamic industry
- The opportunity to develop and grow within a forward-thinking company
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