Service Advisor/Senior Advisor

2 weeks ago

Pulborough West Sussex, United Kingdom Harwoods Full time

The role of the Senior Service Advisor is to:
Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.
Service
Aftersales Manager
Provide exceptional levels of customer service and ownership throughout your customer's Harwoods experience.
Accurately maintain the service department loading system in line with workshop capacity.
Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
Understand and adhere to manufacturer service requirements.
Supervise and support the Service advisor team and add value where possible.
Essential Full UK driving licence.
Ability to excel in a team-based environment and achieve common goals.
Relevant experience in a customer facing role delivering excellent service.
Previous experience in an Automotive Service Advisor role.
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
probation; Harwoods Academy; succession and development; After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities #J-18808-Ljbffr

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