Bereavement Services Officer
3 weeks ago
To work as part of a team in the provision of comprehensive support functions to the Cemetery Service, ensuring the provision of continuous administrative processes that deliver a high quality, customer focused burial and cremation service
- Undertake cemetery, cremation and memorial administration tasks ensuring all work processes and procedures are followed.
- Provide a customer reception service and telephone answering service in the main office or other location as directed.
- Advise customers on all aspects of cemetery, cremation and memorial enquiries including burial rights, grants, permits, cemetery and crematorium regulations and codes of practice.
- Liaise with members of the public and funeral directors in the arrangements for grave selections, memorial appointments and the disposal of cremated remains.
- Undertake data inputting using bespoke cemetery and crematorium software, Microsoft office packages such as word and excel and corporate systems.
- Assist in the sale of all memorial types to customers and memorial sales development.
- Carry out filing and maintenance of information-recording systems, compile statistics and performance figures and complete financial records and returns.
- Answer general correspondence where appropriate and ensure effective responses to all enquiries.
- Work as part of a team in a busy office and demonstrate good communication skills.
- Undertake chapel duties when required.
- Assist the public with genealogical enquiries and family history searches in writing and when personal visits to the office are made.
- Carry out financial transactions and processes as required.
- Ensure all music and organist requests for services are processed to a given deadline
Rate: £19.05 Umbrella
**Job Types**: Full-time, Temporary contract
Contract length: 6 months
**Salary**: £19.05 per hour
Expected hours: 35 per week
Schedule:
- Monday to Friday
**Experience**:
- administrative: 1 year (preferred)
- local authority: 1 year (preferred)
Work Location: In person
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