Admin & Customer Success Assistant

6 days ago


Ipswich, United Kingdom enable.services Full time

We are looking for an enthusiastic, self-motivated and switched on Admin & Customer Success Assistant, you will be responsible for the Customer Success of our existing accounts, as well as the admin involved in processing renewals for these accounts. This role will suit someone with strong communication skills and an excellent telephone manner.

Due to sensitive data, this is an office-based role, in Martlesham Heath, Ipswich, Suffolk, IP5 3RG

**_
Responsibilities_**
- Building and maintaining long term relationships with existing customers via monthly calls and meetings
- Assisting with issues and advising customers of any upcoming changes and new products
- Raising and sending invoices, which involves creating Quotes and Opportunities within our CRM system
- Liaising with existing customers regarding renewals, and processing them

An effective Customer Success Assistant must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services, as well as dealing with questions, concerns and doubts.

You will work as part of a team delivering first-class professional customer success, in an office-based IT Sales position.

This position will suit a confident individual who can demonstrate good presentation skills and has a genuine passion for IT.

**_
Skills_**
- Clear and professional telephone manner
- Excellent customer service skills
- Fantastic attention to detail
- Quality & Client focus
- Strong IT skills with Microsoft Office and a confident approach to new systems
- Experience using a CRM system and Accounting system would be beneficial

**_Requirements_**
- 2+ years Admin or Account Management Experience
- Full UK Clean Driving License
- Right to work in the UK

**On Offer**

**Benefits**
- 20 days holiday a year + bank holidays & your birthday
- Opportunity to earn 3 days extra holiday
- Break-out area and kitchen facilities
- Opportunities to travel
- A working environment focused on teamwork that also allows individuals to flourish
- Career Development Pathways
- Full Training Provided

**NO AGENTS FOR THIS ONE PLEASE



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