HR Advisor

4 weeks ago


Chester, United Kingdom Adecco UK Full time

**HR Advisor Italian**

Adecco are proud to be recruiting on behalf of our client based in Chester for a HR Advisor (Italian Speaking) for a 6 Month Temporary assignment.

Our client is a global pharmaceutical company who develop and deliver medicines to patients who suffer with serious health conditions.
- HR function to deliver business needs.
- Ability to accurately assess situations through customer interactions in order to coach, guide, or interpret the appropriate action or next steps
- Demonstrated strong attention to detail
- Highly computer literate with knowledge of HR systems and processes

**Salary**:

- £22.00 per hour

**Hours**:

- Monday to Friday, 35 Hours per week

**Location**:

- Chester

Hybrid working, 2 days from home and 3 days based in the office in Chester.

**Key requirements for the role**
- **Language Requirements beyond English: Proficiency in Italian**:

- ** Must live near Chester within a commutable distance of 1 hour**:

- HR function to deliver business needs.
- Demonstrated strong attention to detail
- Highly computer literate with knowledge of HR systems and processes and Regional Employment Laws
- Educated to University Level
- Have worked in a rapid, fast-moving environment, which is both complex and changing.
- Practical operational experience of HR processes, e.g., hire, payroll, benefits, performance
- Have worked in a multi-cultural/multi-country work environment

**Duties**
- Use discretion and independent judgement to advise the customer and determine best method of resolution.
- Provide employees and managers with policy advice.
- Support execution of employee movement, employee status, payroll, benefits/leaves, PC1, 2 and 3, and compensation processes
- Guide employees and managers to available resources, eg toolkits or training materials developed by HR Expertise Teams.
- Triage inquiry to ensure full understanding, and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
- Ensure accurate policy representation in interconnected systems/processes.
- Provides feedback to assist in developing client service improvement projects (e.g., knowledge base content updates, training/education of end users, improved Tier 1 communications, etc.).
- Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.
- Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.
- Provide high touch customer service that meets expected service levels and business performance goals.
- Champion direct access processes by using change management skills to influence Managers and Employees.
- Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.
- Prepare appropriate documentation to meet customer needs related to HR processes (can include change job letters, employee contract documents, severance letters, etc.).
- Ensure proper documentation of inquiries, root cause, and resolutions.
- Liaise with third party vendors as applicable to resolve customer inquiries.
- Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
- Identify and report any call trends or product trends to the Team Lead or Supervisor.
- Provide feedback on customer issues and the knowledge base so that management can address and improve the items.
- Participate in scheduled and ad hoc training in order to improve policy and process acumen

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Hannah Thompson


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