Financial Support Advisor

2 months ago

Chester, United Kingdom HR GO Recruitment Full time

Position: Financial Support Advisor
Location: Chester (Site Based Role)
Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained) on a rota basis

**Salary**: £22,000-£26,000 PA DOE + Annual Bonus and Company Benefits

HRGO are currently seeking Financial Support Advisors to join my client based in Chester Business Park within their Financial Support team. You will be part of a fast paced, busy team in a busy call centre contacting and speaking to customers in arrears on accounts, handling day one contact through to issuing to external agents.

**Responsibilities**:
Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly.
Understand the key factors associated with significant vulnerability.
Recognise cases of significant vulnerability.
Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss.
Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer.
Ensure call handling and service quality is maintained.

Skills/Experience

Previous call centre or collections experience (desirable), and full training will be provided
Basic IT skills
Good communication skills (written and verbal)
A team player
Positive attitude
Flexible in approach
Ability to work to tight deadlines

This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.

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