![Mulberry Recruitment](https://media.trabajo.org/img/noimg.jpg)
Norwegian Speaking Customer Service Advisor
4 weeks ago
**Norwegian Customer Service Advisor (Hybrid)**
**Location: Canary Wharf, London**
**Salary: £27,040 + Benefits**
**Hours: Monday to Saturday, 8am till 6pm - 40 paid hours a week**
**Hybrid once fully trained**
**Permanent, Full Time**
An exciting opportunity has arisen to work for my fun and dynamic client who are within the car manufacturing industry. We are looking to recruit someone who is environmentally aware and enthusiastic as you help the team come together for the company's project launch in Europe. The company plan is to enter within the EV car market and compete against competitors such the likes of Tesla.
**Responsibilities**:
Answer incoming and outgoing calls
Responding to general information requests: basic questions regarding dealerships location, cars, options, warranty etc.
Handling complaints : complaints up to a certain level of complexity, no complaints with legal or financial impact
Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working )
Organising test drives (outgoing calls): in order to organise a test drive for customer or prospect who has shown an interest via our client website or at the dealership
Update relevant databases, and customer records
**Essential**:
Must speak Norwegian fluently
Excellent telephone manner
Excellent literacy and numeracy
Strong customer service experience
Industry knowledge desirable
Relationship management and communication skills desirable
Influencing skills and tenacity essential
**FULL TRAINING WILL BE GIVEN**
**Job Types**: Full-time, Permanent
**Salary**: £27,040.00 per year
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 04/04/2023
Reference ID: ct
Expected start date: 04/04/2023
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