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Customer Service Representative
3 months ago
Customer Service Advisor
Salary £21,840
Location:
Canary Wharf, London UK
Monday to Friday, 10am till 7pm
Hybrid after 2-3 months of training, 2 days from home 3 days in the office
Permanent
My client is an international brand that promote smoke-free products that are a better choice than cigarette smoking. They have developed breakthrough products that are smoke-free enjoyable, and one day will replace cigarettes.
Responsibilities:
We will rely on you to be part of a highly performing team that proactively engages in a meaningful way with our Consumers
You will be a key member in supporting Consumers in their journey to transition from cigarettes to Reduced Risk Products while building a future on smoke-free products
You are in the best position to support our new Consumers in their exciting journey, providing support in transitioning from the traditional method of smoking to a healthier alternative
Essentials:
Have a passion for helping others and an ability to persuade and communicate with people on different levels
A logical approach to resolving issues
Significant experience of working with Consumers, either face to face or remotely / phone
Proficient in computer technology and systems
Excellent grammar and spelling
Able to positively influence others
Great team player with strong interpersonal and communication skills
Excellent attention to detail
