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German Speaking Customer Service Advisor
3 weeks ago
**Customer Service Sales Advisor - German Speaking**
**Location: Canary Wharf, London UK**
**Salary: £19,500 + OTE £5000**
**Hybrid Working**
**Hours: 37.5 Hours a week, Monday - Sunday, monthly rota**
**Working from home most days and training 100% remote**
**After training period you go into the office ONCE a week**
**Permanent**
Do you enjoy providing excellent customer service and looking for a new opportunity to join a highly successful holiday’s company?
Full time and Part time positions available
**Responsibilities**:
You will be expected to handle incoming calls and understand the needs and expectations of customers
CCAs task is to generate holiday bookings and sales of associated additional products and services
Handle incoming calls for both sales and service calls
Generate sales through understanding customer needs and creating desire
Cancel, modify or confirm visits already sold
Upsell additional products, services and extended stays
Assist customers on live chat with enquiries about the product and website bookings
**Essentials**:
German speaker to Fluent level
Must be able to travel and work from other offices as and when required in line with business needs.
Good written and verbal English language skills
Excellent interpersonal skills
Able to add to a high performance team culture where agents exhaust all opportunities to achieve targets and brand loyalty for the client
A natural ability to drive sales
Professional and emotionally resilient
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