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Multilingual Customer Service Trainer

4 months ago

Canary Wharf, United Kingdom ELITE EMPLOYMENT Full time

**Main Purpose of Role**

**Skills Requirements**
- Training/coaching qualifications or equivalent.
- Excellent numeracy and literacyExcellent customer service skills
- Good analytical, decision making and problem solving abilities
- Excellent written and spoken communication skills, in both English and German.
- Track record in training/coaching

**Key Accountabilities**
- To monitor performance and quality standard of all agents, ensuring all KPI’s are met.
- To be able to identify areas of concerns, conduct feedback sessions and set targets/expectations.
- To actively improve our training/coaching standards or identify new ways/approaches to training/coaching sessions.
- Handling the on boarding and development of any new joiners
- Develop and increase the knowledge of all agents by holding weekly/monthly best practice, soft skills workshops.
- Knowledge base/Training manual/Coaching manual management.

**You must be FLUENT in German for this role**

Title: Senior Multilingual Customer Service Trainer

Location: Canary Wharf

**Salary**: £32-36K DOE

**Job Types**: Full-time, Permanent

**Salary**: £32,000.00-£36,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Are you FLUENT in German?

**Experience**:

- Trainer: 2 years (preferred)

Work Location: In person

Expected start date: 15/04/2024