Customer Service Administrator
3 days ago
Company Description
**_
**Salary**: £21,630 - £25,000 per annum, plus performance bonus & benefits_**
**We are Together** -** **Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 700 colleagues.
A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.
Over 50 years of successful trading has positioned **Together **as a market leader, thanks to a common-sense approach to lending.
We are looking for a **Customer Service Administrator **to deliver high levels of service so that customers' needs are met and delivery of appropriate customer outcomes. You will also be recording and processing all redemption requests ensuring that the calculations are provided within service level agreements.
**Job Description**:
**Key Responsibilities**:
- Present a professional image of the company to deliver positive customer experience throughout the customer journey
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
- Manage vulnerable customer cases in order to ensure the most appropriate support is provided
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Accurately calculate and process redemption requests in order to deliver on agreed service level agreements
- Responsible for updating and amending customer account ledgers
**Qualifications**:
**Essential skills and experience**:
- Strong numerical skills / data
- Customer Service Experience
- Strong Excel and Analytical skills
- Good communication skills
- Excellent attention to detail
- Good knowledge of Microsoft Office (Word and Outlook)
- Flexible approach & ability to adapt to change
- Organisational skills
- Telephony skill
- Methodical and Problem solving skills
**Desirable skills and experience**:
- Experience in working in financial services or redemptions
Additional Information
**Benefits working at Together**
- 27 days holiday (increasing with service), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
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