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Temporary Booking Clerk
1 week ago
**Booking Clerk - Temporary until September 2024**
**Brighton, East Sussex - On site**
**Start ASAP**
**£11.80 per hour**
**37.5 hours but 30 hours also considered**
**Why Work for Them?**:
- ** Supportive Environment**: Work in a dynamic, patient-focused setting with a strong emphasis on teamwork and professional development.
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Career Development**: Opportunities for training and growth within the organization.
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Impactful Role**: Directly contribute to patient care and the smooth operation of outpatient services.
**The Job Role and Responsibilities**:
- ** Appointment Management**: Register, book, amend, and cancel outpatient appointments in line with patient access policies.
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Patient Interaction**: Handle incoming queries from patients, GPs, and other hospital staff, providing clear and sensitive communication.
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Data Management**: Update patient demographics and maintain accurate records in the patient administration system.
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Operational Support**: Assist with the registration of new patient referrals and ensure appointments meet clinical urgency and waiting time guidelines.
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Coordination**: Work with clinicians and other healthcare professionals to ensure efficient outpatient services.
**The Person Specification**:
- ** Experience**: Previous customer service or administrative experience required. NHS administration experience and familiarity with patient administration systems are desirable.
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Skills**: Excellent verbal and written communication skills, strong organizational abilities, and problem-solving capabilities.
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Attributes**: Ability to work under pressure, maintain confidentiality, and manage conflicting priorities. Flexibility and adaptability to changing policies and procedures are essential.
Join a team dedicated to providing excellent care every time and make a meaningful impact in the healthcare sector
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