Temporary Booking Clerk

1 week ago


Brighton, United Kingdom Step Ahead Full time

**Booking Clerk - Temporary until September 2024**

**Brighton, East Sussex - On site**

**Start ASAP**

**£11.80 per hour**

**37.5 hours but 30 hours also considered**

**Why Work for Them?**:

- ** Supportive Environment**: Work in a dynamic, patient-focused setting with a strong emphasis on teamwork and professional development.
- **
Career Development**: Opportunities for training and growth within the organization.
- **
Impactful Role**: Directly contribute to patient care and the smooth operation of outpatient services.

**The Job Role and Responsibilities**:

- ** Appointment Management**: Register, book, amend, and cancel outpatient appointments in line with patient access policies.
- **
Patient Interaction**: Handle incoming queries from patients, GPs, and other hospital staff, providing clear and sensitive communication.
- **
Data Management**: Update patient demographics and maintain accurate records in the patient administration system.
- **
Operational Support**: Assist with the registration of new patient referrals and ensure appointments meet clinical urgency and waiting time guidelines.
- **
Coordination**: Work with clinicians and other healthcare professionals to ensure efficient outpatient services.

**The Person Specification**:

- ** Experience**: Previous customer service or administrative experience required. NHS administration experience and familiarity with patient administration systems are desirable.
- **
Skills**: Excellent verbal and written communication skills, strong organizational abilities, and problem-solving capabilities.
- **
Attributes**: Ability to work under pressure, maintain confidentiality, and manage conflicting priorities. Flexibility and adaptability to changing policies and procedures are essential.

Join a team dedicated to providing excellent care every time and make a meaningful impact in the healthcare sector


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