Tender Support Representative

3 days ago

Milton Keynes, United Kingdom Shell Energy Full time

**Our Journey**:
At Shell Energy, we believe there’s a better way to power your business.

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology.

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request.

**Who you'll work with**:
We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.

Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.

**Your part in our journey**:
The role supports our business’ aim to be a leading provider of sustainable energy solutions, partnering with customers on their journey towards carbon neutrality and serving 5-10% of the UK business energy market by 2030.

The Tender Support Representative is a member of the Sales Operations team and reports to the Sales Operations Manager. The role is responsible for providing operational Sales support across a high volume of mid-market segment opportunities. The Tender Support Representative is primarily focussed on the set-up of opportunities in the sales pricing system and associated records in the CRM, demonstrating outstanding and consistent quality, accuracy, efficiency and productivity.

**Your part the the team**:
Responsible for the accurate, timely set-up and associated data quality of a high volume of mid-market segment opportunities within the pricing tool and CRM.
Maintaining high productivity in line with KPIs.
Management of administrative lead / tender-to-quote processes on behalf of [Sales Account Manager / Business Development Manager]s
Pricing support on behalf of [Sales Account Manager / Business Development Manager]s as required, communicating with colleagues to understand pricing requirements.
Handling of Sales queries via the general Sales telephone line (overflow from Sales Desk)
Other ad-hoc tasks at the request of the Sales Operations Manager and/or Sales Director
Adherence to company behaviours, values and policies.

**What you'll need to help you make the best of the role**:
**Interpersonal skills**: Strong team player

**Organisational skills**: Ability to work at pace, maintaining high productivity without compromising accuracy or quality; Ability to assess and action competing priorities when working through peaks in demand

**Relationships**:
Internal - Sales, Pricing & Commercial
External - direct customer, third-party intermediaries (energy consultants & brokers)

What’s in it for you

FAMILY FRIENDLY

Life Assurance 4 x salary

Salary Exchange Pension scheme

Flexible / Hybrid working

Hybrid working where appropriate

Company maternity /adoption pay - 26 weeks full pay, followed by 13 weeks’ statutory pay for eligible employees.

Two weeks’ full paternity pay

Development opportunities

Training and coaching

Development portal to access development material and share experiences

Mentoring scheme

Apprenticeship schemes

LIFESTYLE

25 days holiday plus Bank Holidays (increases to 26 days after two years’ service) + Holiday purchase scheme

Exclusive Retail Discounts (from nearly 900 retailers)

Arriva bus discount

Quarterly team Socials

Staff Tariffs

Companywide bonus scheme

WELL-BEING

BUPA Private Healthcare and Cash Plan

Access to our Wellbeing hub

Charity events to support our charity partner, including a paid day off each year to volunteer

ENVIRONMENT

Modern, vibrant offices

Located in the heart of Milton Keynes

Smart/casual dress

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