Administrator
1 week ago
If you have experience in administration or other relative experience and are looking for a permanent role in a friendly hybrid work environment, then we want to hear from you.
**Salary**: £22,000 - £25,000 (dependant on experience)
Hybrid work environment includes 3 days per week from home and 2 days in office based in Newbridge.
Job Purpose:
You will be responsible for the day-to-day production process of merchandise from receipt of order through to delivery to the client. As the first point of contact for suppliers you will foster good supplier relationships and communicate with clients, making sure that everyone is kept up-to-date, on time and processed according to Routine Perfection standards.
You will work to these standards whilst in contact with a team of Account Executives, key Account managers, alongside Sales, Finance and Warehouse teams.
Key Responsibilities & Duties:
2. Receive customer orders from Key Account Managers and raise sales order forms on Imprint
3. Contact suppliers for costings on repeat client orders to confirm accurate pricing
4. Enter details of any order onto the new order smart sheet
5. Carry out production updates with suppliers to ensure production runs to agreed timescales
6. Give all necessary paperwork to the warehouse so the warehouse team know if they need to dispatch goods immediately or hold goods in stock
7. Answer incoming calls and handle all necessary client or supplier queries and hand calls to the relevant person in the business
8. Manage & update online order portal for clients
9. Check and file samples in the relevant client file
10. Work closely with all other departments and the relevant supply chain to achieve agreed contractual due dates
11. Monitor all causes of late/excessive lead times and identify and implement corrective actions
12. Communicate effectively with customers from receipt of order to delivery
13. Provide monthly stock reports to clients
Job-related skills and attributes:
- To work in a methodical, organised and precise manner
- To keep very close attention to detail with good technical and product knowledge
- Able to build strong relationships with relevant supply chains
- Be a logical problem solver and contribute process improvement ideas
- Ability to meet tight deadlines and work under pressure
- Collaborates with other areas of the business for the good of the client
Personal traits
As an Administrator at this company you will:
- Be accountable in your work and for your actions
- Be committed to the task in hand and to doing a great job at all times
- Constantly consider where we can 'do better' - be enterprising
- Act at all times with integrity, honesty and openness
- Always act in the best interest of the client
- Deliver timely and outstanding client satisfaction
- Provide good relationship management with the client
- To be approachable to clients and colleagues
- To show consideration, courtesy and respect to all
- To deal with problems promptly, fairly and consistently
- Excellent communication and interpersonal skills at all levels
- Open to new ways of doing things
- An ability to manage time and workload efficiently
- To be willing to do whatever it takes to get the job done
Qualifications/Licences/Certifications
- Maths and English GCSE's or equivalent
- English to a good level
Desirable but not necessary:
- Any experience you have working in an office, planning, answering phone calls or keeping records, will be useful
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