Recovery Officer

3 months ago

Peterborough, United Kingdom Serco Plc Full time

Home Working

Here at Serco, we have an exciting opportunity for a Council Tax Recovery Officer to join us at Peterborough City Council. If you are enthusiastic and embrace change, this is an exciting time to be joining us due to the ongoing transformation of our Revenues Service.
You will provide an effective and efficient service for the billing, collection, and recovery of Council Tax income for the Council in accordance with legislation, case law, local policies, strategies, and government directives that support Shared Transactional Services.
This role will be home working for those that have full experience of the Academy system. There may be a short-term requirement to attend our Peterborough Office where system training is required.

**Key responsibilities**:
To administer and process all types of recovery actions, within agreed targets, including the negotiation of payment arrangements and the monitoring of subsequent recovery and enforcement.

Process amendments to accounts including changes to occupation, discount and exemption entitlement, and changes to payment methods.

Maintain accurate records and prepare well-presented written communications to the customer and other organisations to obtain information and in response to enquiries.

**What you will need to do the role**:
Experience working in a revenue’s environment.

Experience of working with the Capita Academy system.

Excellent verbal, written communication and letter writing skills.

Why Serco
Meaningful and vital work - Using specialist behavioural analysis you’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence offending behaviour.
A world of opportunity - With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression. We actively fund psychologists towards chartered and/or registered status and with ongoing CPD activities and look to promote from within.
Great people - You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. We promote an empathic and therapeutic approach, respecting individual differences and promoting self-efficacy.

What we offer

Salary of up to £30,000 for fully experienced applicants.

Up to 6% contributory pension scheme.

Employee Assistance Programme.

Flexible work from home options available.

25 days annual leave plus bank holidays with chance to purchase more.

Serco discounts which include cinema, merlin entertainment and online shopping. discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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