Housing Officer

3 months ago

Peterborough, United Kingdom Accent Group Full time

**Who are Accent?**

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We’re not just a housing association, we exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

in September 2021, Homes England announced, a new strategic partnership with Accent Housing as part of the AHP 2021-2026.This has helped us to realise the delivery of circa 500 new homes per year across our target areas of operation.

**About the Role and Person**
- 35 hours per week
- Permanent

You are the first point of contact for our customers and responsible for the quality of their experience with the Accent Group. You will be a visible presence within your patch demonstrating engagement with your customers to ensure that they receive a “best in class” customer experience in line with the Accent Group’s values.

The key focus of this role is the effective management and maintenance of tenancies and estates within your patch, including allocations and lettings, arrears recovery, the management of anti-social behaviour and customer complaints. We want our people and our customers to be proud of the services and homes we provide, and this role is key to achieving this goal.

Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:

- Responsible for new tenancy sign ups in accordance with Accent’s Allocations andlettings policy and procedure.
- Supporting customers with changes to their tenancy (incl. tenancy

successions, transfers, mutual exchange and assignment).
- Proactively engage with customers to address rent and service charge

arrears ensuring all stages of arrears recovery are followed and customersare supported to reduce their arrears before legal action is taken.
- To empathetically respond to tenancy breaches including anti-social

behaviour (ASB) reports, utilising a range of tools and working with relevantpartners to minimise the impacts of ASB.
- Undertake annual tenancy checks to ensure customers are adhering to their

tenancy agreements, support tenants at the end of their tenancy to ensure quick and effective void turnaround and promoting a debt free culture.
- Experience of being a Housing Officer in the Social Housing Sector

**Location**

Bagshot

**Salary**

The spot salary for this post is £36,644 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
- Employee Assistance Programme
- A choice of salary based contributory pension schemes, each offering life assurance cover.Auto enrolment - employer and employee contribution 4%

Pension scheme - employer contribution 16.4%, employee contribution 7.5%

**Equity, Diversity, and Inclusion at Accent**

We believe that everyone has the right to be treated fairly and with respect. Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate. We promote equity through an intersectional approach: we understand that experiences, identities, and communities vary, and that fostering inclusivity requires creating a workplace where everyone feels they belong. This means we do not discriminate based on age, disability, gender identity, relationship status, pregnancy and maternity status, race and ethnicity, religion and belief, sex, or sexual orientation.

Our roles often generate a lot of interest and can close early so don’t miss out this opportunity to apply

**Job Types**: Full-time, Permanent

**Salary**: £36,644.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Peterborough: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Housing Officer: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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