New Build New Homes Officer

4 months ago

Peterborough, United Kingdom ACCENT housing Full time

**Who are Accent?**

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first.

Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate.

**About the Role and Person**
- 35 hours per week
- Permanent

**Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you**:
**Customer care**
- Contact customers two days after moving into their new home to ensure the customer is satisfied with their property and the service provided.
- To provide a central point of contact for all open defects related investigations.
- To ensure all defects are monitored regularly to keep overdue defects at a minimum.
- Effective co-ordination of all defect work across all developers.
- To provide support with the complaints procedure to ensure target dates are met.
- Support the Improvement of customer satisfaction.
- To assist New Build Aftercare Coordinator
- Manage empty properties that have been acquired for development, properties for disposal and new build property that has been handed over but not sold. Organise keys, security if appropriate, utilities, grass cutting etc, cleans and repairs.
- Complete monthly void checks on new build Shared Ownership properties.
- Ensure in-depth knowledge of the operation of the properties on schemes prior to handover, building relations with site and customer care staff working for contractors and developers.
- Introduce the customer to the property, explaining how it works pointing our key operational aspects e.g., heating controls etc. manage the customer’s expectations, provide key contact information, and explain the resident manual.
- Carry out customer Satisfaction calls to all new build customers.
- Minor Post-Handover Works, working with the Development and Sales, manage minor post-handover works - e.g., extra signage, maintaining site tidiness.
- Knowledge and experience of construction (New Build) repairs and maintenance.
- Previous experience with a repairs service.
- Previous experience with Customer Contact Team.
- A good working knowledge of MS Office and other specialist software packages as required by the business.
- Experience in Social Housing Sector

**For a full job description of this role please click **here**.**

**Location**

We’re a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer’s needs.

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

**Salary**

The spot salary for this post is £32,600 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.

This post will also receive a car allowance of £1,250 per annum.

**What will you get from us?**

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

**You’ll also receive**:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- Access to “Hapi” benefits app with multiple discounts.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
- Employee Assistance Programme.
- A choice of salary based contributory pension schemes, each offering life assurance cover.
- Auto enrolment - employer and employee contribution 4%
- Pension scheme - employer contribution 16.4%, employee contribution 7.5%

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

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