Sales Support Specialist

6 months ago

Southampton, United Kingdom Close Brothers Group Full time

**OVERALL SUMMARY**

Join the Corporate Asset Solutions (CAS) team where you will provide Internal Account Management support to our new business introducers, cultivating productive relationships with both internal and external stakeholders and ultimately managing the flow of new business proposals.

While you will be trained on, and work across all our various channels, you'll have a specific focus on our Vendor channels.

Based primarily in the Southampton office, and working across the wider sales team, you will support the delivery of individual Account strategies as determined by the Sales Manager. You will triage all proposals to ensure suitability for credit purposes and control the process flow thereafter.

To be successful in the role, you will have a proven track record in an Account Management, Relationship Management or Customer service type role and will possess excellent communication and problem-solving skills.

**RESPONSIBILITIES**
- Work in tandem with the Sales Managers (External Sales) to provide exceptional service to our Introducers.
- Build and maintain long-lasting relationships with clients, understanding their needs and preferences to tailor our services accordingly.
- Strive to exceed performance metrics and business SLA’s, including proposal submissions, decisioning and outbound telephone calls to Introducers.
- Proactively identify opportunities to upsell or cross-sell products/services that align with customers' requirements.
- Act as a brand ambassador, promoting our company's values and maintaining a positive brand image at all times.
- Keep accurate records of customer interactions and transactions using our internal systems.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

**WE WOULD LOVE TO HEAR FROM YOU IF**:

- You have relevant experience in a Relationship Management, Account Management or Customer Service type role where the client/customer relationship and doing the right this was paramount.
- You possess excellent relationship building skills with a proven track record of working effectively with people both inside and outside the organisation
- You're a strong communicator, both written and verbally
- You have a proactive attitude and strong problem-solving skills.

**IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU**:

- Have experience within the Asset Finance or Banking industry

**ABOUT US**

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

**To find out more about life at Close Brothers**:
**To find out more about our benefits**:
**To find out more about our commitment to creating an inclusive environment**:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

LI-JN1 #LI-Onsite #LI-CBAFL

**The Company**

Founded in 1987 Close Brothers Asset Finance has grown and expanded, and now has multiple offices across the UK including our head office in Wimbledon, as well as offices in Chester, Burton, Glasgow, Sidcup and Manchester.

We remain focused on markets and services we know and understand. We have developed long-term relationships with our customers to fully understand their intricate business operations in order to support their long-term growth.

We remain committed to our traditional values of service, expertise and relationships alongside teamwork, integrity and prudence, to help the people and business of Britain thrive over the long term.

**Inclusion**

**The Benefits**

**Private medical**

**Discounted health checks**

**Stakeholder pension contribution**

**Gym discounts**

**Cycle to work scheme**

**Save As You Earn scheme**

**Purchase additional holiday**

**Charity & Sustainable work**

At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and matched giving schemes to our employees’ favourite charities. We continue to seek out new ways to give as a group and to help employees who give their valuable time and money to causes close to them.

To find out more detail please follow the link below:
Sustainability is fundamental to our purpose, and we recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the social, economic and environmental challenges facing our business, employees and customers, now and into the future.

To find out more detail please follow the link below:

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