Quality Assurance Officer
8 months ago
**Full job description**
Are you passionate about delivering high-quality care and ensuring the well-being of clients? We are seeking a dedicated and compassionate individual to join our Supporting Care team as a Quality Assurance Officer. Covering East London, you will report to our Supporting Care office in Ilford. This job role forms an integral and important part of our Quality and Governance Monitoring, ensuring that the standards we set are upheld and reflected in our client’s experience.
**The Role**:
**The main duties of this role are**:
- Ensuring a high standard of service delivery, meeting all statutory requirements.
- Reporting any client care issues in relation to health and safety and assist with resolution.
- Training and development of staff.
- Liaising with clients and families and attending client reviews as required.
- Monitoring the required standard of care being delivered in the community.
- Completion of records to the required standard.
- Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
- Comply with company policies and procedures and legislative guidelines.
- Conducting spot checks on carers and client satisfaction forms with client.
- Supervisions on Carers
- Quality Assurance reviews for all Service Users
**Essential Criteria**
- Relevant experience in a care setting required
- Possess genuine passion of making a real difference in people’s lives.
- Have experience and knowledge of safeguarding legislation including ability to recognize safeguarding issues.
- Strong communication style, excellent people skills and a customer orientated approach.
- Thorough understanding of Microsoft Office packages essential.
- To work in conjunction with, and follow the directives of the Registered Manager with scheduling, arranging client reviews, and processing audits; following policy and procedure, and ensure responses are provided in a timely manner across the region.
- You will need an extensive understanding of good care principles and regulations, skills in assessment and care planning, in-depth knowledge and understanding of compliance and quality policies & procedures.
**Job Type**: Permanent
Schedule:
- Monday to Friday
Work Location: In person
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