Customer Service Advisor

6 months ago


Liverpool, United Kingdom Give Me Cosmetics Full time

**OFFICE BASED ONLY**

**B2C Consumer Beauty Brand**

**Liverpool**

Give Me Cosmetics is an online Hair, Skin and Beauty brand specialising in the sale of all your skin, hair and body care needs. Our mantra is ‘Real People, Real Results’, something we ensure is present throughout our marketing and advertising activities.

A fantastic working culture; very collaborative, a place where your voice and ideas are heard. **Give Me Cosmetics** are looking for enthusiastic and hard-working Customer Service Representatives to join the Customer Service Team.

The successful customer service advisor will act as a liaison for our customers, providing accurate products information and resolve any emerging problems that they might be faced with.

Your target is to ensure excellent service is provided to every one of our customers, and to respond efficiently to customer inquiries, which will all lead to a higher level of customer satisfaction.

**Responsibilities can also include**:

- Identify and assess customer needs to achieve satisfaction/solution.
- Provide accurate, valid and complete information by using the right methods/tools to ensure the customer is fully informed.
- Meet customer service team and individual KPI's
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents in line with GDPR.
- Understand our online store Terms and Conditions, and ensure these are kept up-to-date with guidelines.
- Provide any feedback from customers to the operations team which could improve our current methods.
- Check product availability for customer orders and order or restock items if necessary to satisfy the customer.
- Keep confidential records and financial information private and secure.

**Key Skills Required for the role**
- Customer orientation and ability to adapt/respond to different types of characters/tone.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritise, and manage time effectively.
- Basic IT skills required and further training with Apple Mac computers provided.
- Communication with other departments such as Marketing.

This is a full-time office position based in Speke, Liverpool. Please consider this when applying.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Call Centre: 1 year (preferred)

Work Location: In person


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