1st Line Software Support

7 months ago

London, United Kingdom Aderant Full time

We are looking for an enthusiastic** 1st Line Software Support **to join our team based in**London**, on a** **hybrid working basis. You will be in our City of London office 3 days per week, and can work remotely for 2 days per week.** **You will join us on a**full time, permanent** **basis** and in return, you will receive a competitive salary of up to £28,000 per annum, depending on experience.

**The 1st Line Software Support role: **

The **1st Line Software Support Consultant** provides exceptional customer service to our clients by answering questions on the function and usage of our software or cloud products via telephone and/or internet.

Working with our software packages within the legal and enterprise market, you will provide a high standard of product support by answering questions on business function, configurations/setup, product functionality and usage of products via the telephone and/or Internet. Full training will be provided.
**Responsibilities of our 1st Line Software Support include**:

- Provides technical support to customers, answering complex questions on function and usage of product via the telephone and/or internet
- Serves as primary liaison between company and client
- Conveys customer feedback to product development staff
- Possesses thorough knowledge of company’s products used by customers
- Keeps customer informed of how and when issues are resolved
- Involved in any additional follow-up, testing, and troubleshooting
- Responsible for appropriate referral to other departments and quality assurance areas
- Promotes and maintains a high quality, professional, service-oriented company image among users

**What we’re looking for in our 1st Line Software Support**:

- Similar prior work experience is preferred, but not required
- Experience with SQL, and the ability to analyse data would be beneficial
- Confident and professional communication and interpersonal skills
- Good problem-solving abilities and logic skills
- Organised and process-oriented
- Passionate about new technologies

If you would like to join the team as our **1st Line Software Support **or find out more information, then please click**‘apply’**today**- we’d love to hear from you

**Aderant**is a global industry leading software company providing comprehensive business management solutions for law firms with a mission to help them run a better business. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernisation, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A" is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A". We bring the “A" to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward. Our people are our strength.

  • 1st Line Support

    1 week ago

    London, United Kingdom VIQU Limited Full time

    1st Line Support Engineer – London – Up to £30,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage...

  • 1st Line Support

    2 weeks ago

    Central London, United Kingdom VIQU Full time

    1st Line Support Engineer – London – Up to £30,000 VIQU have partnered with an IT solutions provider who specialise in IT infrastructure, managed services, consultancy, software solutions and cybersecurity. They cater to a wide variety of industries, offering services to meet client requirements and enhance efficiency, reduce costs and leverage...

  • 1st Line Support

    1 month ago

    London, United Kingdom CV-Library Full time

    Role: 1st Line Support Salary: Up to £32,000 dependent on experience + benefits Location: Onsite in Central London DV clearance is required for this role. We are looking for a 1st Line Support Technician to join our defence client in a support desk environment. You will be triaging and incident logging, so ideally will have some experience with...

  • 1st Line Support

    1 week ago

    London, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Role: 1st Line SupportSalary: Up to £32,000 dependent on experience + benefitsLocation: Onsite in Central LondonDV clearance is required for this role.We are looking for a 1st Line Support Technician to join our defence client in a support desk environment. You will be triaging and incident logging, so ideally will have some experience with windows servers...

  • 1st Line Support Operator

    6 months ago

    London, United Kingdom MSP Direct Sourcing Full time

    **Job title**: 1st Line Support Operator **Location**: London - E16 **Contract length**: 6 month initial contract - Potential to be made permanent **Rate**: £15.53 per hour **Shift Pattern**: 4 days on - 4 days off - Every 2 weeks on night shift. Day shift - 07:30am - 6:45pm and Night shift - 19:30pm - 06:45am (Training is all office based Monday -...

  • Junior 1st Line Support

    6 months ago

    London, United Kingdom Digby Morgan Full time

    summary - _ city of london, london_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1232348 - job details Job - Junior 1st Line Support Duration - 5 Month Contract Day Rate - £150 - £165 Per Day Location - Central London Fully On-site I am currently looking for somebody who has some IT support/ 1st line support...

  • 1st Line Support

    7 months ago

    London, United Kingdom Conex Europe Full time

    **IT Service Desk Analyst - First Line Support - London City - International Law Firm** **Salary - 28/34k** depending on Experience + on call allowance (£350 1 in 7 weeks for 4.00pm to midnight shift Mon - Fri **from home** and for being on-call that weekend + £30 per ticket at the weekend). **Working pattern**: 7 hours per day to commence not earlier...

  • 1st Line Support Engineer

    2 weeks ago

    London, United Kingdom Crestwave Solutions Full time

    We have an amazing opportunity for a 1st Line Support Engineer, to join an award-winning organisation, voted one of the UK’s top 25 IT companies to work for in the UK and also a Microsoft Solutions Partner. Our client is looking for an experienced 1st Line Support Engineer to join their expanding service desk team. Exams towards certifications relevant for...

  • 1st Line Support Engineer

    4 weeks ago

    London, United Kingdom CV-Library Full time

    We have an amazing opportunity for a 1st Line Support Engineer, to join an award-winning organisation, voted one of the UK’s top 25 IT companies to work for in the UK and also a Microsoft Solutions Partner. Our client is looking for an experienced 1st Line Support Engineer to join their expanding service desk team. Exams towards certifications relevant...

  • 1st Line Support Engineer

    1 week ago

    London, United Kingdom Crestwave Solutions Full time

    We have an amazing opportunity for a 1st Line Support Engineer, to join an award-winning organisation, voted one of the UK’s top 25 IT companies to work for in the UK and also a Microsoft Solutions Partner. Our client is looking for an experienced 1st Line Support Engineer to join their expanding service desk team. Exams towards certifications relevant for...

  • 1st Line Support

    2 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...

  • 1st Line Support Service Desk Analyst

    2 months ago

    London, United Kingdom Austin Fraser Full time

    1st Line Support Service Desk Analyst - London/Onsite - £25K Austin Fraser is currently supporting a leading healthcare organisation who are looking to on board an experienced 1st Line Support Service Desk Analyst due to the continuing growth of the company. You will be responsible for being the first point of contact for customers experiencing...

  • Graduate 1st Line Support

    7 months ago

    London, United Kingdom Coulter Elite Full time

    Graduate 1st Line Support London £30-£32,000 Are you a passionate Graduate, looking for an exciting new role in an amazing IT company? Coulter Elite Resourcing are currently looking for a Graduate 1st Line Support to work with one of their well-established and very successful clients based in London working as part of their Technical Support...

  • 1st Line Support Engineer

    2 months ago

    City of London, Greater London, United Kingdom Premier Group Recruitment Full time €28,000 - €30,000

    I am working with an leading Managed Service Provider of 30 years located in London who are looking to employ an new 1st Line Support Engineer on a permanent basis. Job Title: 1st Line Support Industry: IT Support and Services Start: ASAP Microsoft Certifications: Possess or actively pursuing one of the following Microsoft certifications: ITIL...

  • 1st Line Support Engineer

    2 months ago

    City of London, Greater London, United Kingdom Premier Group Recruitment Full time €28,000 - €30,000

    I am working with an leading Managed Service Provider of 30 years located in London who are looking to employ an new 1st Line Support Engineer on a permanent basis. Job Title: 1st Line Support Industry: IT Support and Services Start: ASAP Microsoft Certifications: Possess or actively pursuing one of the following Microsoft certifications: ITIL...

  • 1st - 2nd IT Line Support Analyst

    2 days ago

    London, United Kingdom i3 Full time €45,000

    1st/2nd Line Technical Support Analyst London based Microsoft tech stack - Windows, SharePoint, Citrix, Intune (Endpoint Manager), Access Management I am looking for an experienced 1st/ 2nd line technical support analyst to join my client who are a leading London Makret Insurer. This role will include general support, Setting up new starters/leavers,...

  • 1st - 2nd IT Line Support Analyst

    7 days ago

    London, United Kingdom i3 Full time €45,000

    1st/2nd Line Technical Support Analyst London based Microsoft tech stack - Windows, SharePoint, Citrix, Intune (Endpoint Manager), Access Management I am looking for an experienced 1st/ 2nd line technical support analyst to join my client who are a leading London Makret Insurer. This role will include general support, Setting up new starters/leavers,...

  • 1st Line Support Engineer

    2 months ago

    City of London, United Kingdom Premier Group Recruitment Full time

    I am working with an leading Managed Service Provider of 30 years located in London who are looking to employ an new 1st Line Support Engineer on a permanent basis. Job Title: 1st Line Support Industry: IT Support and Services Start: ASAP Microsoft Certifications: Possess or actively pursuing one of the following Microsoft certifications: ITIL...

  • 1st line contact centre support

    1 week ago

    City of London, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    1st line contact centre support +Permanent opportunity+Security cleared role +On site in London+£32k plus shift bonus Skills:+1st line support experience+Understanding of Active Directory+Willingness to go through DV clearanceThe schedule consists of three 11-hour day shifts, followed by three 11-hour night shifts, and then six days off.We are looking for a...

  • 1st line contact centre support

    2 months ago

    City of London, United Kingdom CV-Library Full time

    1st line contact centre support +Permanent opportunity +Security cleared role +On site in London +£32k plus shift bonus Skills: +1st line support experience +Understanding of Active Directory +Willingness to go through DV clearance The schedule consists of three 11-hour day shifts, followed by three 11-hour night shifts, and then six days...