1st Line Software Support

2 weeks ago

London, United Kingdom Aderant Full time

We are looking for an enthusiastic** 1st Line Software Support **to join our team based in**London**, on a** **hybrid working basis. You will be in our City of London office 3 days per week, and can work remotely for 2 days per week.** **You will join us on a**full time, permanent** **basis** and in return, you will receive a competitive salary of up to £28,000 per annum, depending on experience.

**The 1st Line Software Support role: **

The **1st Line Software Support Consultant** provides exceptional customer service to our clients by answering questions on the function and usage of our software or cloud products via telephone and/or internet.

Working with our software packages within the legal and enterprise market, you will provide a high standard of product support by answering questions on business function, configurations/setup, product functionality and usage of products via the telephone and/or Internet. Full training will be provided.
**Responsibilities of our 1st Line Software Support include**:

- Provides technical support to customers, answering complex questions on function and usage of product via the telephone and/or internet
- Serves as primary liaison between company and client
- Conveys customer feedback to product development staff
- Possesses thorough knowledge of company’s products used by customers
- Keeps customer informed of how and when issues are resolved
- Involved in any additional follow-up, testing, and troubleshooting
- Responsible for appropriate referral to other departments and quality assurance areas
- Promotes and maintains a high quality, professional, service-oriented company image among users

**What we’re looking for in our 1st Line Software Support**:

- Similar prior work experience is preferred, but not required
- Experience with SQL, and the ability to analyse data would be beneficial
- Confident and professional communication and interpersonal skills
- Good problem-solving abilities and logic skills
- Organised and process-oriented
- Passionate about new technologies

If you would like to join the team as our **1st Line Software Support **or find out more information, then please click**‘apply’**today**- we’d love to hear from you

**Aderant**is a global industry leading software company providing comprehensive business management solutions for law firms with a mission to help them run a better business. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernisation, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A" is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A". We bring the “A" to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward. Our people are our strength.

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