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1st Line Support

7 months ago

London, United Kingdom Conex Europe Full time

**IT Service Desk Analyst - First Line Support - London City - International Law Firm**

**Salary - 28/34k** depending on Experience + on call allowance (£350 1 in 7 weeks for 4.00pm to midnight shift Mon - Fri
**from home** and for being on-call that weekend + £30 per ticket at the weekend).

**Working pattern**: 7 hours per day to commence not earlier than 8.00am and finish no later than 6.00pm.
4.00pm - 12 midnight + weekend on-call shift 1 week in 7. (work from home)
Hybrid working 50%: Week in the office + week WFH

**Experience from Microsoft environment required**
- Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops, and mobiles.
- A minimum of six months' IT help desk support experience within a professional services - ideally legal - organisation, although will consider banking, Insurance or an MSP..
- Experience of core Microsoft Office 2016 products - Word, Excel, PowerPoint and Outlook.
- General understanding of legal software advantageous.
- Audio/Video conference knowledge desirable.
- ITIL Foundation qualification desirable.

Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy

**Additional Information**:
**Location**: City of London
**Industry**: IT
**Salary**: £28000 - £34000 per annum + + On call Allowance
**Position Type**: Permanent
**Ref**: service desk 1st Lon

**Contact Information**:
Andy Evenden
01708 716880