1st Line Support Engineer

2 days ago


London, United Kingdom Crestwave Solutions Full time

We have an amazing opportunity for a 1st Line Support Engineer, to join an award-winning organisation, voted one of the UK’s top 25 IT companies to work for in the UK and also a Microsoft Solutions Partner. Our client is looking for an experienced 1st Line Support Engineer to join their expanding service desk team. Exams towards certifications relevant for this role will be full paid for by the client. This role offers a fantastic benefits package and hybrid working (3 days in the office/2 days remotely).Responsibilities: * Resolving 1st line technical issues on a busy service desk * Delivering high standard of customer care * Escalating problems where appropriateEssential Experience: * MS Server 2008 – 2016 * Exchange/Active Directory Management/0365 * Windows 7, 8, 10 * Apple OS and Apple Mac Support * MS Office Suite * Backup Technologies * Laptop/Desktop and thin client support


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