Graduate 1st Line Support

5 months ago

London, United Kingdom Coulter Elite Full time

Graduate 1st Line Support

London

£30-£32,000

Are you a passionate Graduate, looking for an exciting new role in an amazing IT company?

Coulter Elite Resourcing are currently looking for a Graduate 1st Line Support to work with one of their well-established and very successful clients based in London working as part of their Technical Support team.

This is an excellent opportunity for someone who loves problem solving and customer service, and is keen to learn and develop a career in technology. Support Technicians undergo a thorough training programme and have the opportunity to gain technical qualifications.

The company is an award-winning Internet and Telephony Service Provider specialising in providing Telecoms and IP Engineering Solutions to a range of small to large sized businesses across the UK

Principle Responsibilities for the Graduate 1st Line Support:

- Liaise with customers on a daily basis as a first point of contact for any issues or queries
- Effectively manage and monitor customer support queues, ensuring service levels are met or exceeded
- Complete 1st, 2nd, and 3rd line support, diagnostics, and over the phone remote service
- Take responsibility for keeping the customer informed of their fault progress and ensure updates are made to the customer as per our internal service level agreements
- 100% log of all incidents raised by the customers, keeping a track of and reporting of incidents
- Provide high quality service and support to all our customers
- Assist with all ad-hoc projects as requested

Person specification:

- Strong A level or BTEC Grades
- An enthusiastic self-starter who will take ownership of projects with the ability to work with a large level of autonomy
- A dedicated problem solver, who embraces a challenge and sees projects through from beginning to end
- Excellent written and verbal communication skills
- Able to provide professional and friendly customer service
- Strong attention to detail
- An interest in technology and a keenness to learn
- A solid team player

This is a full time permanent Graduate 1st Line Support position, working 9-5 Monday to Friday, offering an annual salary of £30-32,000to be reviewed after probation plus annual company benefits to include a 25 days holiday plus 8 bank holidays, pension scheme, discount scheme on all company products free gym membership, health insurance and free car parking.

If this Graduate position sounds like you, then please forward your CV to Ashley at Coulter Elite Resourcing.

**Job Types**: Full-time, Graduate

**Salary**: £30,000.00-£32,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

  • Marketing Executive

    5 months ago

    London, United Kingdom Global 1st Line Full time

    Exciting Opportunity for Recent Marketing Graduates in London! Are you a recent marketing graduate brimming with ambition, drive, and a strong competitive spirit? We are thrilled to offer an exceptional opportunity for dynamic individuals like you to join our team and kickstart your career in the world of marketing. **About Us**: At Global 1st Line, we're...

  • 1st Line Support Operator

    5 months ago

    London, United Kingdom MSP Direct Sourcing Full time

    **Job title**: 1st Line Support Operator **Location**: London - E16 **Contract length**: 6 month initial contract - Potential to be made permanent **Rate**: £15.53 per hour **Shift Pattern**: 4 days on - 4 days off - Every 2 weeks on night shift. Day shift - 07:30am - 6:45pm and Night shift - 19:30pm - 06:45am (Training is all office based Monday -...

  • Team Leader

    5 months ago

    London, United Kingdom Global 1st Line Full time

    Exciting Opportunity for Recent Graduates: Join Our Team as a Motivated Team Leader! Are you a recent graduate brimming with ambition, positivity, and a strong desire to lead and inspire others? We are thrilled to offer an exceptional opportunity for dynamic young individuals to become Team Leaders and play a pivotal role in shaping the future of our...

  • 1st Line Support Engineer

    1 month ago

    London, United Kingdom CV-Library Full time

    1st Line Support Engineer - Entry Level London Up to £30,000 + Excellent Benefits + Training & Progression + Hybrid The Company: Get Recruited are proud to be working with a reputable and expanding business who are extremely well-established in their field. Due to continued success, an opportunity has arisen for an experienced 1st Line Support...

  • Junior 1st Line Support

    4 months ago

    London, United Kingdom Digby Morgan Full time

    summary - _ city of london, london_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1232348 - job details Job - Junior 1st Line Support Duration - 5 Month Contract Day Rate - £150 - £165 Per Day Location - Central London Fully On-site I am currently looking for somebody who has some IT support/ 1st line support...

  • 1st Line Support Engineer

    2 months ago

    London, United Kingdom Get-Recruited (UK) Ltd Full time

    1st Line Support Engineer - Entry LevelLondonUp to £30,000 + Excellent Benefits + Training & Progression + HybridThe Company:Get Recruited are proud to be working with a reputable and expanding business who are extremely well-established in their field. Due to continued success, an opportunity has arisen for an experienced 1st Line Support Engineer to join...

  • 1st Line Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerJob Summary:We are seeking a motivated and detail-oriented Junior 1st Line IT Engineer to join our team at the Atlas Recruitment Group ltd. As a Junior 1st Line IT Engineer, you will be responsible for providing first-level technical support to our clients, working closely with a Senior Engineer to resolve issues and improve the...

  • 1st Line Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerJob Summary:We are seeking a motivated and detail-oriented Junior 1st Line IT Engineer to join our team at the Atlas Recruitment Group ltd. As a Junior 1st Line IT Engineer, you will be responsible for providing first-level technical support to our clients, working closely with a Senior Engineer to resolve issues and improve the...

  • IT Manager 1st Line Support

    3 weeks ago

    London, Greater London, United Kingdom Mackenzie Jones Full time

    Job Title: IT Manager 1st Line SupportWe are seeking an experienced IT Manager to join our team in South West London. The successful candidate will be responsible for leading our 1st line IT support team and providing technical expertise to ensure the smooth operation of our IT systems.Key Responsibilities:Lead and manage the 1st line IT support team to...

  • IT Manager 1st Line Support

    3 weeks ago

    London, Greater London, United Kingdom Mackenzie Jones Full time

    Job Title: IT Manager 1st Line SupportWe are seeking an experienced IT Manager to join our team in South West London. The successful candidate will be responsible for leading our 1st line IT support team and providing technical expertise to ensure the smooth operation of our IT systems.Key Responsibilities:Lead and manage the 1st line IT support team to...

  • 1st Line Support

    3 weeks ago

    London, United Kingdom CORECRUITMENT Full time

    We are looking for a 1st Line Support engineer with about a years’ worth of experience. This is a great company based in London that we have placed several people with before, in fact the team you are joining is made up of CORE alumni! Experience with Microsoft office 365 is required as well as dealing with multiple tickets and working face to face with...

  • 1st Line Support

    4 weeks ago

    London, United Kingdom Corecruitment Full time

    We are looking for a 1st Line Support engineer with about a years’ worth of experience. This is a great company based in London that we have placed several people with before, in fact the team you are joining is made up of CORE alumni! Experience with Microsoft office 365 is required as well as dealing with multiple tickets and working face to face with...

  • 1st Line Software Support

    5 months ago

    London, United Kingdom Aderant Full time

    We are looking for an enthusiastic** 1st Line Software Support **to join our team based in**London**, on a** **hybrid working basis. You will be in our City of London office 3 days per week, and can work remotely for 2 days per week.** **You will join us on a**full time, permanent** **basis** and in return, you will receive a competitive salary of up to...

  • 1st Line Support Analyst

    2 months ago

    London, United Kingdom Brown & Brown Europe Full time

    1st Line IT Analyst Location: Onsite – London Fixed Term Contract - 1 year Package: Negotiable + Benefits As a First Line Support Analyst at Brown & Brown Europe, you will play a crucial role in providing exceptional 1st and 2nd line End User Compute (EUC) support to our internal customers (teammates). Your primary responsibility will be to ensure...

  • 1st Line Support Analyst

    3 months ago

    London, United Kingdom Brown & Brown Europe Full time

    1st Line IT AnalystLocation: Onsite – LondonFixed Term Contract - 1 yearPackage: Negotiable + BenefitsAs a First Line Support Analyst at Brown & Brown Europe, you will play a crucial role in providing exceptional 1st and 2nd line End User Compute (EUC) support to our internal customers (teammates). Your primary responsibility will be to ensure that our...

  • 1st Line Support Analyst

    2 months ago

    London, United Kingdom Brown & Brown Europe Full time

    1st Line IT Analyst Location: Onsite – London Fixed Term Contract - 1 year Package: Negotiable + Benefits As a First Line Support Analyst at Brown & Brown Europe, you will play a crucial role in providing exceptional 1st and 2nd line End User Compute (EUC) support to our internal customers (teammates). Your primary responsibility will be to ensure...

  • 1st Line Support Specialist

    1 month ago

    London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerLocation: Abbey WoodJob Type: Full-timeCompany: Atlas Recruitment Group LtdWe are seeking a motivated and enthusiastic Junior 1st Line IT Engineer to join our team. As a Junior IT Support Engineer, you will be primarily based on-site at one of our customers within the Education sector, working alongside a Senior Engineer who will...

  • 1st Line Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerLocation: Abbey WoodJob Type: Full-timeCompany: Atlas Recruitment Group LtdWe are seeking a motivated and enthusiastic Junior 1st Line IT Engineer to join our team. As a Junior IT Support Engineer, you will be primarily based on-site at one of our customers within the Education sector, working alongside a Senior Engineer who will...

  • 1st Line Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerLocation: Abbey WoodJob Type: Full-timeCompany: Atlas Recruitment Group LtdWe are seeking a motivated and enthusiastic Junior 1st Line IT Engineer to join our team. As a Junior IT Support Engineer, you will be primarily based on-site at one of our customers within the Education sector, working alongside a Senior Engineer who will...

  • 1st Line Support Specialist

    1 month ago

    London, Greater London, United Kingdom Atlas Recruitment Group ltd Full time

    Junior 1st Line IT EngineerLocation: Abbey WoodJob Type: Full-timeCompany: Atlas Recruitment Group LtdWe are seeking a motivated and enthusiastic Junior 1st Line IT Engineer to join our team. As a Junior IT Support Engineer, you will be primarily based on-site at one of our customers within the Education sector, working alongside a Senior Engineer who will...