Graduate 1st Line Support

5 months ago

London, United Kingdom Coulter Elite Full time

Graduate 1st Line Support

London

£30-£32,000

Are you a passionate Graduate, looking for an exciting new role in an amazing IT company?

Coulter Elite Resourcing are currently looking for a Graduate 1st Line Support to work with one of their well-established and very successful clients based in London working as part of their Technical Support team.

This is an excellent opportunity for someone who loves problem solving and customer service, and is keen to learn and develop a career in technology. Support Technicians undergo a thorough training programme and have the opportunity to gain technical qualifications.

The company is an award-winning Internet and Telephony Service Provider specialising in providing Telecoms and IP Engineering Solutions to a range of small to large sized businesses across the UK

Principle Responsibilities for the Graduate 1st Line Support:

- Liaise with customers on a daily basis as a first point of contact for any issues or queries
- Effectively manage and monitor customer support queues, ensuring service levels are met or exceeded
- Complete 1st, 2nd, and 3rd line support, diagnostics, and over the phone remote service
- Take responsibility for keeping the customer informed of their fault progress and ensure updates are made to the customer as per our internal service level agreements
- 100% log of all incidents raised by the customers, keeping a track of and reporting of incidents
- Provide high quality service and support to all our customers
- Assist with all ad-hoc projects as requested

Person specification:

- Strong A level or BTEC Grades
- An enthusiastic self-starter who will take ownership of projects with the ability to work with a large level of autonomy
- A dedicated problem solver, who embraces a challenge and sees projects through from beginning to end
- Excellent written and verbal communication skills
- Able to provide professional and friendly customer service
- Strong attention to detail
- An interest in technology and a keenness to learn
- A solid team player

This is a full time permanent Graduate 1st Line Support position, working 9-5 Monday to Friday, offering an annual salary of £30-32,000to be reviewed after probation plus annual company benefits to include a 25 days holiday plus 8 bank holidays, pension scheme, discount scheme on all company products free gym membership, health insurance and free car parking.

If this Graduate position sounds like you, then please forward your CV to Ashley at Coulter Elite Resourcing.

**Job Types**: Full-time, Graduate

**Salary**: £30,000.00-£32,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Health & wellbeing programme
- Life insurance
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

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