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Apprentice Administrator

3 months ago

WaltononThames, United Kingdom The Red Practice Full time

**The Red Practice**

Apprentice Medical Receptionist

Receive, assist, and direct patients in accessing the appropriate (health/care) service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of reception and the practice.

**Apprenticeship summary**

**Annual wage**

£12,350.00 a year

**Working week**

5 Days of the week / shifts AM and PM / opening hours 8-6.30/ number of hours
- 25 HRS

**Expected duration**

20 Months

**Apprenticeship level**

Advanced
Level 3 (A level)

**Positions**

1 position available

**What will the apprentice be doing?**

**Responsibilities**:

- have a thorough knowledge of all reception and practice procedures
- work in accordance with written protocols
- scanning, faxing, and photocopying as requested
- receive and process incoming mail including courier delivered items and green bag
- liaise with district nurses, midwife, and visiting healthcare professionals as appropriate
- liaise with other members of the practice team

Reception:

- booking in patients consulting with members of practice team
- directing patients to appropriate locations
- supervise waiting area and monitor activities
- be able to cover all reception positions as necessary
- initiate new patient registration forms
- have knowledge of practice boundaries for registration
- accept specimens and ensure they are correctly labelled
- receipting monies for private medical fees and securing in safe box
- deal with general enquiries
- ensure notice boards are up-to-date

**What is the expected career progression after this apprenticeship?**
- Working within the Healthcare sector
- Progression with qualifications

**Requirements and prospects**

**Desired skills**
- appreciation of patient centred care
- effective team worker
- understand the role of teamwork in providing a quality service
- good communication, organisational, and interpersonal skills
- ability to work flexibly in a demanding environment
- understanding of own behaviour and how this impacts on others
- understand the importance of accuracy when dealing with patient records

**Personal qualities**
- ability to present a positive and professional image for the practice
- motivated and enthusiastic
- committed to ongoing development within the practice
- willingness to participate in training and development
- understanding the necessity for discretion and complete confidentiality
- good sense of humour
- punctual and reliable

**Qualifications**
- GCSE or equivalent English (Grade Grade 4/C) desirable
- GCSE or equivalent Maths (Grade Grade 4/C) desirable

**About the employer**
- A two partner practice with three salaried GPs, supported by a team of nurses, health visitors and district nurses
- Senior partner is Dr Aneeta Hussain who has been with the practice for 20 years
- Dr Aneeta Hussain has been with the practice for 20 years
- We are one of three practices within Walton Health Centre ( Red, Yellow and White), and each one of these practices work independently

Patient list size 10500, we have around 10admin staff, 2 HCA, 2Nurses

**Employer**

The Red Practice

**Address**

Walton Health Centre,

Rodney Road,

Walton-on-Thames

KT12 3LB

**Training**

Mandatory In-house training and On line trainings

Business Admin Level 3 with embedded Clinical coder (Apprenticeship)

**Training provider**

PMA LTD

**Apprenticeship standard**

Business administrator
Level 3 (A level)

**Job Type**: Apprenticeship

Pay: £9.50 per hour

Expected hours: 25 per week

Schedule:

- Day shift
- Monday to Friday
- Night shift

Application question(s):

- Can you do shift work - Early start 7:30am and late finish 18:30pm?
- This is a challenging Job, can you work under pressure and as a Team Player?

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Expected start date: 01/06/2024