Service Administrator
2 weeks ago
WaterCare are a well-established British manufacturer and supplier of eco-friendly water treatment solutions.
We are currently looking for a Service Administrator to join our expanding team.
This is an office-based role to work from our headquarters in Harlow, Essex and to provide best customer service in a responsive and professional manner.
**Core Responsibilities and Duties**:
- Maintain and update all digital customer, site, equipment files, and general service calls
- Ensure attended service calls are accurately invoiced, closed, updated based on meter readings, and future attendance logged
- Develop and manage our customer database
- Quote for works from site surveys received
- Log subsequent service calls for required revisits
- Work with internal and external customers to resolve queries
- Holiday and sickness cover possible in other roles
**Salary and Benefits**:
- £21,000.00 per annum
- OTE Bonus
- Pension Scheme
- Secure onsite parking
- 23 days annual leave plus bank holidays
- Simply Health plan
**Essential Qualifications and Skills**
- Experience in using Service and or CRM Systems
- Ability to maintain workflow and proactively follow through to resolution
- Excellent communication skills
- Strong administrative experience, with Outlook and Excel
- Experience using SAP and Job Logic (Desirable but not essential - training will be provided)
- Attention to detail
- Professionalism
- Commitment to the role
- Excellent attendance and time keeping
- Ability to work under pressure and to deadlines
- A flexible outlook - we are a small, busy team and work together to ensure all tasks are completed in a timely fashion
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00 per year
**Benefits**:
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Harlow: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: 001
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