Night Housekeeping Supervisor

2 days ago

Auchterarder, United Kingdom Gleneagles - Auchterarder Full time

Gleneagles Hotel, PH3 1NF, Auchterarder

**Come and join us...**

One of Scotland’s finest and most iconic 5-star hotels and country estates, we are currently seeking a highly motivated, guest focused and passionate
**Housekeeping Supervisor** to join our night-time Accommodation Services team.

We’re one of the largest teams on the estate, dynamic and always working hard to achieve the highest possible standards in all that we do; our aim is to exceed our guests’ expectations. We work front of house, so in addition to our specific cleaning knowledge, we’re great communicators, with outstanding attention to detail.

Our rooms are as glorious as the landscape that frames them, all with 5 star luxury. Each is individually inspired by the mountains and meadows, rivers and lochs of the Perthshire countryside. From the grandest room in the house, the Royal Lochnagar suite, to our individually designed Estate Suites, all offer the perfect mix of homeliness and glamour.

As an inclusive employer, we are also open to having a conversation with you around flexible working.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

We are proud to pay the Real Living Wage for every role across the estate.

**Here's a bit more detail on what we see you doing in this role**:

- You’ll assist and supervise your own mighty team of Accommodation Services Attendants
- Attending and participating in daily and monthly meetings for preparation, you’ll have a key role in the set up and service of the Hotel, maintaining and continually improving the standards and quality of our service and exceeding guest expectations
- Ensuring operating costs are managed effectively, you’ll have responsibility for stock take completion and stock ordering in the most organised and efficient ways
- Always warm and thoughtful, you and your team will make sure all customer requests and queries are responded to promptly, effectively and professionally
- You’ll check all areas before, during and at the end of each shift, ensuring our sky high standards are maintained; you’ll also carry out daily maintenance and cleanliness checks across all areas of both guest and colleague facing areas
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

**The kind of person we're looking for**:

- You have strong previous experience within a similar role, ideally within the Hospitality industry
- Well organised, punctual and willing to work a flexible schedule, you’re approachable, helpful and self-motivated
- You have a strong grasp of English language, both written and spoken, as you'll be working front of house, completing a variety of documentation, recording events on a regular basis and interacting with our guests
- You're highly motivated and possess an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner; as well as excellent personal presentation, hygiene and grooming standards
- You're a strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way

**What’s in it for you**:

- As well as a competitive salary of £13.00 / hour, as a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards including:
**Time to let your hair down**
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum

**Treats in your pocket**
- Personal membership to Perkbox, an employee perk platform offering a huge variety of retail discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments.
- Free ‘pay day’ lunch and monthly drinks offers
- A generous ‘refer a friend’ scheme

**Be out guest**
- Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
- Friends & Family rate of £95.00 B&B per night
- Make a holiday of it with Hoxton Hotels in London, Paris, Amsterdam, Rome, NY, Chicago and LA for just £45 per room, per night
- Subsidised, single occupancy, en-suite accommodation available on our estate

**Investment in your development and wellbeing**
- Life Insurance
- Employee Assistance Programme, offering support and confidential ad

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