Seasonal Housekeeping Assistant

JOB TITLE: Room Attendant
Reporting to: Housekeeper Supervisor
Indirectly reporting to: General Manager

PRIMARY ACCOUNTABILITY: Ensuring that the cleanliness of the guest rooms and public areas are of the highest standard at all times. This will include weekend working on a rota schedule.

Key accountabilities:
Daily Operations - To clean and prepare guest rooms and public areas to consistently meet The Cairn Lodge Hotel standards
- To liaise with the housekeeper on areas to be cleaned
- To report any maintenance issues promptly
- To maintain stock levels in Housekeeping area and report ordering requirements to The head of Houskeeping
- To deal with all customer and guest comments or complaints and to pass on any relevant information to your Line Manager.
- To be polite & courteous to all guests and visitors to the hotel at all times.
- To adhere to the Cairn Lodge Hotel Mission Statement and Company Values

Communication
- To attend and actively contribute towards monthly departmental meetings, Training & Development
- To actively contribute towards your Personal Performance Review
- To attend any training sessions as advised by your HOD or HR Manager Health & Safety
- To maintain hygiene standards at all times whilst cleaning the room and bathroom, especially when cleaning food & beverage items such as tea & coffee facilities
- To attend all legally required training courses.
- To advise your Health & Safety representative of any concerns
Security
- Ensuring doors to occupied rooms are never left unsecured
- Being accountable for your key card at all times whilst signed out for your shift
- Never allowing a guest access to individual rooms without first establishing their right to be in the room

Appearance
- To maintain personal hygiene standards at all times
- To adhere to the Cairn Lodge Image Standards at all times whilst in the hotel
- To wear appropriate clothing, in good condition whilst on duty and in the hotel.

Policies & Procedures
- Awareness of and adherence to all Cairn Lodge policies and procedures such as
- House rules and code of conduct
- Absence, Disciplinary & Grievance, Performance Management

Key Performance Indicators:
Guest Comment Cards
Health & Safety Audits
Training Records
Personal Performance Review

Your Experience:
You should have experience in a Hotel environment, as this is a fast paced and physically demanding role with strict deadlines for completion.

**Job Types**: Part-time, Temporary, Contract
Contract length: 7 months

**Salary**: Up to £11.44 per hour

Expected hours: 1 - 40 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Auchterarder, PH3 1LX: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person