Weekend Housekeeping Assistant
7 months ago
JOB TITLE: Room Attendant
Reporting to: Housekeeper Supervisor
Indirectly reporting to: General Manager
PRIMARY ACCOUNTABILITY: Ensuring that the cleanliness of the guest rooms and public areas are of the highest standard at all times.
Key accountabilities:
Daily Operations - To clean and prepare guest rooms and public areas to consistently meet The Cairn Lodge Hotel standards
- To liaise with the housekeeper on areas to be cleaned
- To report any maintenance issues promptly
- To maintain stock levels in Housekeeping area and report ordering requirements to THe head od Houskeeping
- To deal with all customer and guest comments or complaints and to pass on any relevant information to your Line Manager.
- To be polite & courteous to all guests and visitors to the hotel at all times.
- To adhere to the Cairn Lodge Hotel Mission Statement and Company Values
Communication
- To attend and actively contribute towards monthly departmental meetingsTraining & Development
- To actively contribute towards your Personal Performance Review
- To attend any training sessions as advised by your HOD or HR ManagerHealth & Safety
- To maintain hygiene standards at all times whilst cleaning the room and bathroom, especially when cleaning food & beverage items such as tea & coffee facilities
- To attend all legally required training courses.
- To advise your Health & Safety representative of any concerns
Security
- Ensuring doors to occupied rooms are never left unsecured
- Being accountable for your key card at all times whilst signed out for your shift
- Never allowing a guest access to individual rooms without first establishing their right to be in the room
Appearance
- To maintain personal hygiene standards at all times
- To adhere to the Cairn Lodge Image Standards at all times whilst in the hotel
- To wear appropriate clothing, in good condition whilst on duty and in the hotel.
Policies & Procedures
- Awareness of and adherence to all Cairn Lodge policies and procedures such as
- House rules and code of conduct
- Absence, Disciplinary & Grievance, Performance Management
Key Performance Indicators:
Guest Comment Cards
Health & Safety Audits
Training Records
Personal Performance Review
**Job Type**: Part-time
Part-time hours: 8 per week
**Salary**: From £10.42 per hour
Expected hours: 8 per week
**Benefits**:
- Discounted or free food
- On-site parking
Schedule:
- Weekends only
Supplemental pay types:
- Tips
**Experience**:
- housekeeping: 1 year (preferred)
Work Location: In person
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