Technology Application Support Associate

2 weeks ago


Glasgow, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

**Job responsibilities**:

- Provides technical and functional support to all our end users within business.
- Understands the impact, assess the priority and look for rapid solutions or workarounds.
- Investigates the issues raised by researching for similar incidents, learning the data model and checking the data and service logs.
- Leverage data analytics and reporting skills to identify issue trends and solutions to top-talkers.
- Documenting all inquiries, troubleshooting steps, and resolutions; providing knowledge-sharing and solutions with team.
- Take full ownership of issues raised and escalate where needed to other support teams and SRE teams.
- Keep the user updated with the impact and remediation progress of the issue and follow up with the development teams for defects.
- Organize meetings with the users to understand the issues they are facing when using our technology services.
- Strong communication skills (both written and verbal)

**Required qualifications, capabilities, and skills**
- Customer focused and service oriented, with a proactive customer approach and dedication to providing best of class service at all times
- Highly disciplined and process oriented with an attention to detail
- Outstanding ownership and dedication to the role required
- Analytical skills and validation skills
- Basic knowledge of banking products and interest in the finance world
- Data analytics and reporting skills
- Experience with ticketing systems, such as ServiceNow and Jira Service Desk
- Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
- Experience with database queries
- Awareness and exposure to change management methodologies and best practices.
- Awareness and exposure to systems development practices and methodologies.

**Preferred qualifications, capabilities, and skills**
- Exposure to AI/ML

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Our Asset and Wealth Management division is driven by innovators like you who are driven to create technology solutions that make us work more efficiently and help our businesses grow. It’s our mission to efficiently take care of our clients’ wealth, helping them get, and remain properly invested. Our team of agile technologists thrive in a cloud-native environment that values continuous learning using a data-centric approach in developing innovative technology solutions.



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