Technology Support Specialist

1 month ago

Glasgow, United Kingdom H&R Talent Full time

A prestigious global law firm based in Glasgow is seeking for a Technology Support Specialist to provide daily 2nd level IT support to the company and its users. The candidate for this role must have strong problem solving skills, technical knowledge to support both software and hardware concerns, and excellent customer service skills.

Duties and Accountabilities:

  • Deliver a high standard of customer service.

  • Take ownership of problems and be proactive in dealing with support issues.

  • Keep end users fully informed of the progress of their support incident at all times.

  • Monitor the call queue within the Service Desk system to ensure calls are resolved in an efficient manner and according to business need, priority, Service Level Agreement.

  • Ensure that all work is logged and tracked through the Service Desk system.

Desktop Support:

  • Provide second-level floor support based on escalated incidents from the Service Desk.

  • Providing day to day meeting support including setup of client and internal meetings requiring computer and Audio visual support.

  • Configure, support and maintain PCs and other IT equipment as required.

  • Manage and maintain equipment inventory records via serial number, user and location to include: PC/Laptops, smart devices (iPhones), telephones, monitors, printers and other peripherals.

  • Maintain accurate record of all loaner devices to include: PC/laptop, smart devices, printers and peripherals including coordination and timely return of all leased equipment.

  • Maintain a detailed understanding of all aspects of user account management in relation to the employee life cycle including: AD accounts, smart devices (iPhones), SecurID, McAfee account etc.

  • Computer assignment and office setups are completed before the start date.

  • Assist in the preparation of user account moves to another office.

  • Setup and maintain RSA SecurID accounts and distribute tokens.

  • Undertake and assist with IT equipment moves in support of internal office moves and changes as may be required.

Meeting Support:

  • Schedule Video Conferences with TMS system checking availability of the units.

  • Liaising with the local office Guest Services team to ensure the meeting room(s) and equipment is available and booked following local office room and equipment booking procedures.

  • Organise WebEx & Audio connections required for meetings.

  • Work with the local office booking team to ensure you receive regular room booking reports showing equipment needed in all rooms.

  • Ensuring all equipment is in full working order and for presentation, computers ensure they always have the latest security patches installed.

Personal Qualifications:

  • 2+ years experience in a similar role

  • Team player who is ambitious and motivated

  • Excellent interpersonal skills and patience working with others

  • Must be able to multitask and work in a fast-paced environment

  • Must have excellent communications skills, customer service skills, problem-solving/trouble-shooting, follow-up skills and organisational skills

  • Excellent verbal and written presentation abilities

  • Capable of grasping new concepts without prior experience

  • College degree or relative work experience

  • Ability to lift or move equipment, if needed

Technical Qualifications:

  • ITIL Foundation certification or practical experience of ITIL is desirable

  • Knowledge of the following would be advantageous

  • Hands-on experience in desk side troubleshooting

  • Application support experience of: word processing applications (MS Word), document management systems (Interwoven), email applications (MS Outlook), distributed time entry programs (DTE), spreadsheet and presentation applications (MS Excel/MS PowerPoint), and remote communications applications/security (Citrix/Secure ID)

  • Exposure and/or experience with database applications

  • Administrative knowledge and experience of Microsoft back-office products, Understanding of Networking Directory Services, Microsoft ADS, LDAP, TCP/IP DHCP, DNS

  • Knowledge of WebEx, AV support / Cisco AV. Deliver a high standard of customer service.

  • Take ownership of problems and be proactive in dealing with support issues.

  • Keep end users fully informed of the progress of their support incident at all times.

  • Monitor the call queue within the Service Desk system to ensure calls are resolved in an efficient manner and according to business need, priority & Service Level Agreement.

  • Ensure that all work is logged and tracked through the Service Desk system.

#J-18808-Ljbffr

  • Business Support Administrator

    6 days ago

    Glasgow, United Kingdom Systal Technology Solutions Full time

    **BUSINESS SUPPORT ADMINISTRATOR** **GLASGOW** Systal is a global managed network and security service and transformation specialist. We consult, deploy, and integrate multi-vendor technologies which help enterprise businesses maximize the security and value of their complex IT infrastructure. Across our 24/7 Network and Security Operations Centre’s, we...

  • Software Support Specialist

    6 days ago

    Glasgow, United Kingdom Cornerstone Community Care Full time

    **Calling all computer savvy, technology confident individuals!! Our IT department is Hiring!** We have a great opportunity for an experienced and customer-focussed first line business **Software Support Specialist** to join us on a full-time permanent basis working with software from The Access group. **Our Software Support Specialist can be based...

  • Customer Support Specialist

    4 weeks ago

    Glasgow, United Kingdom Daikin Full time

    **Customer Support Specialist** **Glasgow (Hybrid Working)** Competitive Salary + Bonus + Benefits Are you an enthusiastic and energetic Customer Support Specialist looking for your next challenge and career progression within an expanding team? If you want to work in a fast-paced role where you have all the training and support you need to succeed, then...

  • Assistive Technology Trainer

    2 weeks ago

    Glasgow, United Kingdom Wills Consultants Ltd Full time

    About the Senior Assistive Technology Trainer Role : Wills Consultants are looking for an enthusiastic Senior Assistive Technology Trainer. You will play a pivotal role in providing training on AT software and hardware to individuals with disabilities, including those with visual sensory impairment and specific learning difficulties. In return the Assistive...

  • Assistive Technology Trainer

    1 week ago

    Glasgow, United Kingdom Wills Consultants Ltd Full time

    About the Senior Assistive Technology Trainer Role : Wills Consultants are looking for an enthusiastic Senior Assistive Technology Trainer. You will play a pivotal role in providing training on AT software and hardware to individuals with disabilities, including those with visual sensory impairment and specific learning difficulties. In return the...

  • FinOps Cloud Specialist

    1 month ago

    Glasgow, United Kingdom Transact Technology Solutions Ltd Full time

    A FinOps Cloud Specialist at transACT Technology Solutions will have the opportunity to help optimise our cloud costs whilst ensuring efficient financial operations. As a FinOps Cloud Specialist, you will play a crucial role in managing and optimising our cloud spending and collaborating with various teams to align financial objectives with operational...

  • Equipment Support Specialist

    1 week ago

    Glasgow, United Kingdom Orion Full time

    **Job description**: **Equipment Support Specialist** **Contract - 6 months, possibly longer** **Location - Glasgow** **Salary - Competitive salary and fantastic flexible benefits package** Our client is looking for a positive, proactive and self-motivated Equipment Support Specialist to join their global warehousing and distribution facility in Glasgow...

  • Technology Support Ii

    1 week ago

    Glasgow, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Improve operational stability and availability through participation in problem management - Monitor production environments for anomalies and address issues utilizing...

  • Support Service Technician

    1 week ago

    Glasgow, United Kingdom Glasgow Full time

    Job Description Provide core support within Digital Technologies & ICT across the school and also to work flexibly within all technician disciplines. Responsible for whole school technical support within Digital Technology, Science and Design & Technology with due regard for Health and Safety. Ensure most efficient range of support services are...

  • Procurement Systems

    4 weeks ago

    Glasgow, United Kingdom Celeros Flow Technology Full time

    For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe. Celeros Flow Technology is...

  • Infrastructure Support Engineer

    8 hours ago

    Glasgow, United Kingdom Sanderson Recruitment Full time

    -Infrastructure Support Specialist -Glasgow (with remote) -Excellent Salary & Benefits Package -ASAP Start Market-Leading client in the midst of a huge period of growth due to huge investment are looking to bolster their Infrastructure team with a skilled Infrastructure Support Specialist, bringing a strong blend of technical infrastructure experience. You...

  • Infrastructure Support Engineer

    3 weeks ago

    Glasgow, United Kingdom Technology Services Group Limited Full time

    About the role; As anInfrastructure Support Engineer you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as...

  • Infrastructure Engineer

    1 week ago

    Glasgow, United Kingdom Hays Technology Full time

    Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. Design, implement, configure and manage the organisation's network infrastructure, including LANs, WANs, VPNs, routers, switches, firewalls, and wireless access points. Identify and address issues to ensure high availability, reliability, and...

  • Programme Coordinator

    4 weeks ago

    Glasgow, United Kingdom Systal Technology Solutions Full time

    **PROGRAMME COORDINATOR** **BUSINESS SUPPORT** **GLASGOW / HYBRID** Systal is a global managed network and security service and transformation specialist. We consult, deploy, and integrate multi-vendor technologies which help enterprise businesses maximize the security and value of their complex IT infrastructure. Across our 24/7 Network and Security...

  • (Nis) Technical Specialist

    1 month ago

    Glasgow, United Kingdom Parity Professionals Full time

    **(NIS) Technical Specialist** **Scotland - travelling to different sites so Full Driver's License required.** **- 300-350 p/day Inside IR35** Parity Group are delighted to partner with a leading utilities client within the **public sector**, who are looking to recruit a **Network and Information Systems Technical Specialist/Engineer.** **The role has a...

  • IT Specialist

    7 hours ago

    Glasgow, United Kingdom Signature Clinic Full time

    At Signature Clinic we provide an exemplary standard of Patient care throughout our 5 sites in Glasgow, Manchester, Birmingham, London and Cardiff. The key to our success is putting our Patient's needs at the forefront of everything we do, keeping them relaxed and well informed through the process of their elected surgery or treatment. Working With Signature...

  • Sales Specialist

    4 weeks ago

    Glasgow, United Kingdom BT Full time

    Sales Specialist (IP Migrations) **Job Req ID**:17697**Posting Date**:14 Jun 2023**Function**:Sales and Commercial**Location**:Alexander Bain House, Glasgow, United Kingdom**Salary**:Competitive + benefits**Why this job matters** The Sales Specialist (IP Migrations) is a key enterprise sales specialist for a designated product, industry area and technology,...

  • Network Systems Engineer

    1 week ago

    Glasgow, United Kingdom Hays Technology Full time

    Our client is looking for a skilled and enthusiastic network engineer to join their team based around Glasgow. The ideal candidate will have a strong grasp of the requirements below. If you feel that you are capable, I would love to hear from you and discuss the position in full. Duties and Responsibilities Design, implement, configure and manage the...

  • IT Specialist

    9 hours ago

    Glasgow, United Kingdom Signature Clinic Full time

    At Signature Clinic we provide an exemplary standard of Patient care throughout our 5 sites in Glasgow, Manchester, Birmingham, London and Cardiff. The key to our success is putting our Patient's needs at the forefront of everything we do, keeping them relaxed and well informed through the process of their elected surgery or treatment. Working With Signature...

  • IT Specialist

    8 hours ago

    Glasgow, United Kingdom Signature Clinic Full time

    At Signature Clinic we provide an exemplary standard of Patient care throughout our 5 sites in Glasgow, Manchester, Birmingham, London and Cardiff. The key to our success is putting our Patient's needs at the forefront of everything we do, keeping them relaxed and well informed through the process of their elected surgery or treatment. Working With Signature...