HRis Technical Support Associate

1 month ago

Glasgow, United Kingdom Resource Solutions Full time

**Job Title: HRIS Technical Support Associate**

**Location: Glasgow - 12 months Contract (Hybrid role)**

**Are you a HRIS technical support Associate who’s excited to work for a leading global financial services firm providing a wide range of services?**

**Do you prefer work environment with agile and collaborative spaces? Our client’s new office in the city centre of Glasgow has such services as: a Health Centre (Medical Centre and Gym), Restaurants and more.**

**About the role**

As a HRIS technical support associate you will be responsible for supporting and maintaining a wide range of HR processes and systems and you will be supporting all elements of the HR function, proactively working to streamline and enhance the day-to-dayoperations of the HR division.

**Key Responsibilities**:

- Triaging system related issues and queries through mailbox and service desk system management, escalating internally to system SMEs where appropriate.
- Supporting the delivery of the HR Helpdesk service, assisting with other key tasks as identified by the line manager.
- Supporting the delivery of the HR Helpdesk service, assisting with other key tasks as identified by the line manager.
- Demonstrating potential to develop a technical knowledge of system behaviour, to assist with troubleshooting and provide support to SMEs where applicable.
- Accurately updating and maintaining administration guides, flowcharts, checklists and FAQs, as well as recommending changes or updates to improve service and to minimise risk.
- Responding to requests for system access and seeking appropriate authorisation: following established, sometimes complex, processes.

**Required skills and experience**:

- Previous exposure in a Helpdesk/Technical Support environment is essential
- Experience of working within a client-driven environment is desirable
- Previous exposure to HR systems is essential
- Experience of working within a Financial Services environment would be beneficial.
- Experience of working in a fast-paced commercial environment with multiple stakeholders
- A strong working knowledge of Word, Excel and Outlook is essential.

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