Technical Support Engineer

4 weeks ago

Glasgow, United Kingdom Hays Full time

The role:

Our client is a large electrical manufacturer based on the outskirts of Glasgow – looking for the services of an Electrical Support Engineer, (would consider mechanical background with a basic electrical knowledge). You would be responsible for working within the Sales Team (internal & external) to provide technical expertise, develop solutions and assist/support the sales division.


The position involves pre-sales support working with customers to understand their needs and helping deliver technical solutions that meet those requirements. Handle post-sales support, addressing technical problems and ensuring customer satisfaction. Co-ordinate the day-to-day workload and performance within the Sales Operations Department, ensuring high standards of customer satisfaction are achieved and maintained.


Principal Tasks

  • Collaborate with the sales team to identify customer needs and develop technical solutions.
  • Provide pre-sales support answering technical questions.
  • Participate in customer meetings to ensure technical solutions offered meet their needs.
  • Take part in technical and product demonstrations from time to time.
  • Analysis of technical application of company products and competing equipment to meet customer needs.
  • Provide post-sales support, troubleshoot technical issues ensuring customer satisfaction.
  • Work closely across company departments to ensure customer requirements are accurately understood and delivered.


Principal Skills Experience and Qualifications


  • Minimum HNC level in an engineering discipline preferably electrical
  • 3+ years of experience in a technical sales role, preferably in the switchgear industry
  • Strong technical skills and ability to understand complex technical concepts.
  • Excellent communication skills, both verbal and written, and ability to present technical information concisely.
  • Strong interpersonal skills and ability to collaborate with cross-functional teams.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.
  • The following skills are desired, however full training will be provided:
  • An understanding of LV distribution systems
  • An understanding of Single Line Diagrams and General Arrangement Drawings
  • Experience in hosting interdepartmental contract/enquiry reviews and reporting
  • Experience with Trimble/Hevacomp/Similar
  • Understanding of IEC standards for low voltage switchgear


If you are an Electrical Engineer looking for their next career move with this international company, or a Graduate Engineer with a minimum of a years’ experience, and interested - please contact me on the below details to discuss your current situation confidentially and if the role might be of interest:-

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