Visitor Experience Officer

7 days ago


Warminster, United Kingdom National Trust Full time

Are you a great team player and collaborator? Are you passionate about connecting people with places, stories and history?

We’d love you to bring your skills to our team at Stourhead - one of the largest and busiest National Trust properties in the South West. With engaging stories to tell, there’s always something to share with our visitors, and it will be your job to make sure we’re doing that all year round for a broad range of audiences.

What it's like to work here:An 18th Century Palladian mansion with a world-famous landscape garden, its no surprise that Stourhead is one of our busiest and ‘best loved’ properties. As a centrepiece of the local community, Stourhead attracts a local regular visitor, as well as attracting an international audience from far and wide. With a large catering operation and sizeable retail outlet, our 50-strong team and 500+ volunteers work closely with local partners and businesses to meet our visitors’ needs. Whether you want to work indoors, outdoors, in the ice cream parlour or restaurant, there are opportunities for everyone at Stourhead.

What you'll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year-round offering of events at the property. Working within the Visitor Operations and Experience team, you’ll develop engaging and meaningful interpretation that can engage our audiences.

Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work across teams and collaboratively to connect people with our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and with the programming our team deliver. You'll manage a team of volunteers and keep them connected with our cause. As a champion of exceptional visitor experiences, you’ll bring this passion to our large and high performing team.

**Please also read the full role profile attached to this advert.**

Who we're looking forIt’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

- A flexible customer focused approach, with high standards of customer service
- Excellent people skills, enabling strong relationships, both externally and internally
- Experience of working to multiple deadlines and managing own workload
- Outstanding organisation and planning skills, and a good eye for detail
- Understanding of the aims and ethos of the National Trust
- Excellent communication skills, both verbal and written
- A hard working approach, be committed and a team player
- Experience of producing interpretation, marketing or promotional material
- Knowledge of relevant Health & Safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK



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